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The differences between system technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a system technician and a services desk technician. Additionally, a system technician has an average salary of $43,410, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a system technician include customer service, hand tools and preventative maintenance. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| System Technician | Services Desk Technician | |
| Yearly salary | $43,410 | $42,123 |
| Hourly rate | $20.87 | $20.25 |
| Growth rate | 5% | 10% |
| Number of jobs | 137,121 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 46% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A system technician is an individual responsible for supporting users with issues related to the computer system. System technicians conduct appropriate diagnostics on computer issues and must be able to explain technical issues to clients or team members. They should carry out tests on the system so that they can generate error reports to identify and fix any computer system problems. System technicians also can write and maintain computer programs and work with computers and electronics, including circuit boards, computer hardware and software, and computer processors.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
System technicians and services desk technicians have different pay scales, as shown below.
| System Technician | Services Desk Technician | |
| Average salary | $43,410 | $42,123 |
| Salary range | Between $27,000 And $67,000 | Between $31,000 And $55,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Bristol-Myers Squibb | Forum Energy Technologies |
| Best paying industry | Government | Government |
There are a few differences between a system technician and a services desk technician in terms of educational background:
| System Technician | Services Desk Technician | |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 46% |
| Most common major | Electrical Engineering | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between system technicians' and services desk technicians' demographics:
| System Technician | Services Desk Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 90.0% Female, 10.0% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.5% American Indian and Alaska Native, 0.3% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |