Team leader/supervisor vs customer care supervisor

The differences between team leader/supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team leader/supervisor and a customer care supervisor. Additionally, a team leader/supervisor has an average salary of $50,841, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a team leader/supervisor include safety procedures, quality standards and sales floor. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Team leader/supervisor vs customer care supervisor overview

	Team Leader/Supervisor	Customer Care Supervisor
Yearly salary	$50,841	$42,702
Hourly rate	$24.44	$20.53
Growth rate	8%	-4%
Number of jobs	96,069	227,154
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a team leader/supervisor do?

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Team leader/supervisor vs customer care supervisor salary

Team leader/supervisors and customer care supervisors have different pay scales, as shown below.

	Team Leader/Supervisor	Customer Care Supervisor
Average salary	$50,841	$42,702
Salary range	Between $32,000 And $79,000	Between $30,000 And $59,000
Highest paying City	New Bedford, MA	-
Highest paying state	Rhode Island	-
Best paying company	Nexteer Automotive	-
Best paying industry	-	-

Differences between team leader/supervisor and customer care supervisor education

There are a few differences between a team leader/supervisor and a customer care supervisor in terms of educational background:

	Team Leader/Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Team leader/supervisor vs customer care supervisor demographics

Here are the differences between team leader/supervisors' and customer care supervisors' demographics:

	Team Leader/Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 55.8% Female, 44.2%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between team leader/supervisor and customer care supervisor duties and responsibilities

Team leader/supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Provide outstanding customer service support investigating, correcting, and answering employee payroll questions and discrepancies.
Produce clean, custom build windows to meet customer satisfaction and company standards requirements.
Develop and implement new workforce training programs; create PowerPoint slides and lesson plans.
Provide training presentation from an instructor-le, PowerPoint, to hands on lab environment for newly hire programmers.
Assist in controlling payroll, ensuring accurate timekeeping and minimizing all controllable costs.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Team leader/supervisor vs customer care supervisor skills

Common team leader/supervisor skills

Safety Procedures, 19%
Quality Standards, 11%
Sales Floor, 7%
Payroll, 5%
Process Improvement, 5%
Continuous Improvement, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Team Leader/Supervisor
Team Leader/Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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