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The differences between team leader/supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team leader/supervisor and a customer service supervisor. Additionally, a team leader/supervisor has an average salary of $50,841, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a team leader/supervisor include safety procedures, quality standards and sales floor. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Team Leader/Supervisor | Customer Service Supervisor | |
| Yearly salary | $50,841 | $38,792 |
| Hourly rate | $24.44 | $18.65 |
| Growth rate | 8% | -4% |
| Number of jobs | 96,069 | 233,004 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Team leader/supervisors and customer service supervisors have different pay scales, as shown below.
| Team Leader/Supervisor | Customer Service Supervisor | |
| Average salary | $50,841 | $38,792 |
| Salary range | Between $32,000 And $79,000 | Between $27,000 And $53,000 |
| Highest paying City | New Bedford, MA | New York, NY |
| Highest paying state | Rhode Island | Maryland |
| Best paying company | Nexteer Automotive | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a team leader/supervisor and a customer service supervisor in terms of educational background:
| Team Leader/Supervisor | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between team leader/supervisors' and customer service supervisors' demographics:
| Team Leader/Supervisor | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |