Team manager jobs in Rhode Island - 135 jobs

Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together. As a Team Manager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience. Why You'll Love This Role: * As the Team Manager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations. * Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best. * Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality. * Build your leadership skills through hands-on experience, preparing you for future opportunities within the company. Key Responsibilities: * Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently. * Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance. * Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience. * Financial Management: Support the General Manager in managing budgets and controlling costs. * Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures. Why Howley Bread Group? * Path To Advancement: At HBG, we're committed to promoting from within. As a Team Manager, you'll have the opportunity to develop your leadership skills and advance within the company. * Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority. * Community: We value our communities and strive to give back in a meaningful way. * Insurance: Medical, Dental, Life, Short-Term & Long-Term disability. * Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age. * Vacation: After 90 days of employment, you are eligible for paid vacation. What We're Looking For: * Must be at least 18 years old. * Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred. * Ability to pass a background check. * This role requires full-time (40) flexible hours, including nights & weekends. * While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment. Ready to Lead and Grow with Us? If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a Team Manager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!

SUBSTANTIAL BONUS PROGRAM TEAM MANAGEMENT EXPERIENCE IS PREFERRED! You make it happen. It's simple our customers love our food and we love our customers. As a Team Manager, it's up to you to create an everyday oasis for them to meet friends, celebrate special occasions or complete an important work project while enjoying a meal in a bakery-cafe. It's about being our best. Your role as a Team Manager is to continually invest in and develop our cafe teams to help them execute flawless service and create memorable experiences. We keep it real. Our customer service is as authentic and wholesome as our food quality ingredients and relationships without the filler. Who we are: Howley Bread Group, a franchisee of Panera Bread, is a unique company where we treat each other with respect, value our families, and provide career opportunities at all levels. We give back to the communities that support us through donations and involvement in local programs. The franchise has been instrumental in the consistent growth, from one Panera Bread bakery-cafe in 2000 in Cranston, RI to 28 throughout Rhode Island, Connecticut, and southeastern Massachusetts today. CHECK US OUT AT: ********************** for more information We are pleased to offer: Attractive operating hours (no late nights) 40-hour work week Competitive compensation plan, vacation and quarterly bonuses Growth opportunities No alcohol service and Grease-free environment 8-week comprehensive training program Medical, Dental, & Disability plans Company paid & voluntary life insurance plans 401(k) with a generous company match

is eligible for $5,000 retention bonus. The Providence Center Manager ACT II Team oversees the daily operations of the Assertive Community Treatment (ACT II) team within TPC's Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served by the ACT II team have complex Serious and Persistent Mental Illness (SPMI) and benefit from a coordinated, multidisciplinary approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from ongoing team-based collaboration to assist with treatment, rehabilitation, and community integration. The Manager is responsible for supervising the ACT II team, ensuring fidelity to ACT standards, and maintaining service intensity consistent with program expectations. This includes overseeing day-to-day operations, providing clinical leadership, and performing direct service duties when applicable. The Manager develops and sustains a continuum of care that promotes recovery, diverts consumers from hospitalization when clinically appropriate, supports timely step-down services for those transitioning from inpatient care, and coordinates appropriate consumer services with Emergency Services and community partners. Duties and Responsibilities: Supervise the daily operations of the team. Ensure team adheres to evidence-based ACT model of care. Coordinate clients care; oversee clients admissions to and discharge from the team. Conduct regular supervision meetings with staff and maintain records of the meetings per BHDDH requirements. Track clients hospital admissions and support the team in collaborating with inpatient teams to coordinate client care. Provide leadership to staff regarding training, risk management, and daily operations. Facilitate an environment that supports staff participation and encourages self direction and team building. Facilitate treatment planning meetings for the development, review and implementation of person-centered, recovery oriented treatment plans, in a timely manner. Ensure that confidentiality and the highest standards of ethics are maintained by staff when treating clients, in accordance with Center policy and legal requirements. Ensure the staffs quality and timely completion of Health Information Management (HIM) and other required documentation. Perform administrative functions in a timely manner and in accordance with Center policies; interviewing prospective employees, disciplining staff, completing performance evaluations, oversight of petty cash, etc. Develop staff schedules to assure on-call and adequate coverage to meet clients needs. Maintain client contact and caseload statistics. Ensure staff compliance with standard. Provide orientation and training to new staff. Assist with ongoing training and staff development. Conduct record audits of staff records in accordance with Center requirements. Establish plans of improvement as needed. Ensure that staff participating on committees regularly attend meetings and report back to the department on committee activities. Serve as a member of the ACT services Management Team to develop programs, in-service trainings, solve problems, and generate ideas and to implement Center policies. Address staff performance concerns, monitor overdue documentation, etc. Audit and approve time sheets. Carry a small caseload when needed and provide direct service. Deliver person-centered, recovery-oriented clinical services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with Serious and Persistent Mental Illness (SPMI). Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person (Home, Office, Community Setting) OR Four (2.5) hours of qualifying services per client, per month in person with a focus on community base treatment. These contacts may be provided by any member of the multidisciplinary team to meet client needs. Treat clients with respect and use a flexible approach in diverse populations. Provide supportive counseling, problem-solving, and limit setting to clients. Establish attainable goals with the clients. Involve clients, families, team members, agencies and others in planning care treatment to establish attainable goals for clients. Assist clients in deciding which goals they want to accomplish. Assist clients with basic activities of daily living. Encourage clients to attain the highest possible levels of independence. Accept the values and lifestyles of clients. Collaborate with a multi-disciplinary team in the development and implementation of therapeutic services; to include working with individuals with mental health and/ or substance use disorders. Provide regular updates to other members of the multidisciplinary team and present clinical case overviews as required. Accompany clients to community appointments with agencies, clinics, doctors, etc. Make assessments and provide appropriate crisis interventions and risk management as needed. Assess clients' unmet needs (psychological, substance use, physical, housing, psychiatric). Identify, assess and respond to crisis situations. Use a flexible approach with a diverse population. Perform in a calm and professional manner during crisis or emergency situations. Utilize evidence-based tools (PHQ9, CSSRS) to assess for suicide risk. Coordinate with team QMHP or emergency services for additional assessment when indicated. Teach clients adult daily living skills. Teach, supervise and assist clients with doing household chores, laundry, room cleaning, etc.) using realistic situations. Use a step-by-step process when teaching skills. Use positive reinforcement and encouragement. Integrate skills training in all aspects of treatment plan. Maintain a clean, healthy and safe environment at all times. Assist clients with budgeting and money management. Arrange for move for clients. Help form a nutritional plan and assist clients with food shopping. Initiate treatment and advocate for clients within network of care. Schedule appointments for clients within The Center and with outside agencies. Assist clients with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor). Complete required interagency and other necessary paperwork. Identify, obtain, and maintain housing and necessary household goods and furnishings. Monitor clients during spend down process, complete DHS applications as necessary Complete recordkeeping in accordance with Health Information Services (HIS) and other center requirements within required time frames and abide by center confidentiality policy. Complete daily activity logs. Complete progress notes with appropriate format. Develop and implement a plan of care with ongoing consumer input. Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature. Monitor confidentiality in accordance with Center policy and legal requirements. Complete required reports and evaluations (MHPRR checklist, Psycho-social form). Follow required office procedures in a cooperative manner. Initiate and process incident reports as per Center guidelines. Adhere to Infection Control protocols. --Ensure all members from the team are adhering to above standards Maintain cooperative relationships with Center staff, clients, community agencies and the public Communicate with various local agencies and other departments or teams at The Center. Work in cooperation with co-workers and supervisory staff. Deal with team members regarding problems in a constructive manner. Accept and use direction and supervision. Benefit from constructive criticism. Transport clients in own vehicle or Center van (as available and only when indicated) to planned activities and appointments. Drive carefully and abide by traffic rules. Ensure that seat belts are worn by all traveling in Center or employee-owned vehicles. Attend trainings and conferences. Provide feedback to staff on the content of educational programs attended. Attend mandatory in-service trainings and other trainings required. Monitor staff compliance with required trainings Perform duties in accordance with departmental goals, objectives and standards. Adjust to meet changes in team scheduling. Provide information for clinical treatment and team decisions. Participate in developing team goals and objectives. Analyze the delivery of service and recommend corrective action. Identify team educational/training needs. Perform select maintenance activities: inventory control and/or stock medication; special equipment checks. Additional Duties for RN Candidate: Triage and assess assigned clients on the team. Assess and evaluate client health care data collected through interviewing, observation, record review and team input. Perform integrated care in accordance with appropriate medical protocol. Identify expected outcomes of care, individualized to the client, with the goal of improving clients overall health. Evaluate the consumer's response to the plan of care and update the plan based on clients response. Instruct clients and families concerning the disease process, plan of treatment and rehabilitation course, using available teaching materials when appropriate. Educate clients on the various medications on the expected effects and side effects. Question any aspect of the clients treatment regimen which endangers the level of wellness. Administer medications as per prescriber orders (Injections and PO). Implement appropriately prescribed medication regimen while following the 6 rights of medication administration. Monitor lab results and complete related documentation. Ensure that externally prescribed medications (from outside providers i.e. PCP) are accurately documented in EMR. Liaise with treatment team and pharmacy regarding medication changes to ensure clients receive accurate and most current prescribed medications. Coordinate activities regarding consumer hospitalization. Follow up with clients post-hospital discharge to provide support and education regarding recommendations resulting from inpatient stay. Complete medication reconciliations, review hospital discharge paperwork, and communicate any changes or significant findings to treatment team, including prescriber. Complete initial and annual nurses assessment forms. Serve on appropriate Center committees. Attend meetings and report committee activities to staff. Other duties as assigned. Supervisory Responsibilities: Directly supervises all employees on the team. Carries out supervisory responsibilities in accordance with Center policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems. Requirements: Bachelors degree in Human Services, or related required. Masters degree preferred. RN candidates: Associates degree required; Bachelors degree preferred. Eligibility for QMHP preferred. Licensure required: LICSW, LCSW, LMHC, LMHC-A, LMFT, LMFT-A, LCDP, or RN. Minimum 3+ years experience working with psychiatrically disabled consumers in a community support setting and knowledge of the special needs of the deinstitutionalized consumer, knowledge of BHDDH rules and regulations and community resources. Demonstrated success in program development in relation to assertive community treatment teams. Bilingual Spanish preferred. Ability to read and interpret documents such as policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before team members and other employees and have the capacity to work with other community agencies. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have valid driver's license, registration, current inspection sticker, and insured automobile. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Job DescriptionWe are partnering with a growing and well-established organization to identify a high-caliber Office Manager to serve as the backbone of daily operations. This role is ideal for a detail-oriented professional who enjoys owning office operations, supporting leadership, and creating a well-organized, professional workplace. This opportunity offers flexible part-time hours, with the potential to expand into a full-time position as business needs evolve - perfect for someone seeking flexibility with long-term career potential. Company & Job Highlights:Flexible Schedule: Part-time hours with the opportunity to grow into a full-time role Competitive Compensation: Equivalent annual range of $50,000-$55,000 (based on full-time hours) High-Impact Role: A visible position with autonomy and a wide range of responsibilities Team-Oriented Culture: Collaborative environment where your contributions truly matter Leadership Exposure: Work closely with senior leadership to improve office operations and efficiency Key Responsibilities of the Office Manager: Oversee daily office operations to ensure a clean, organized, and welcoming work environment Manage office supply procurement, inventory levels, and vendor relationships Maintain accurate records for expenses, assets, inventory, and internal documentation Prepare and process paperwork related to shipments, deliveries, and operational reporting Coordinate outgoing mail, courier services, and specialized freight logistics Serve as the primary contact for external vendors, including IT, facilities, janitorial, and maintenance providers Monitor office equipment and furniture, scheduling maintenance, servicing, or repairs as needed Assist with planning corporate travel, leadership meetings, and company-wide events Conduct inventory audits and reconcile records to ensure data accuracy Manage incoming and outgoing correspondence, including sensitive documentation Support leadership with budget tracking, reporting, and special projects Act as the first point of contact for visitors, clients, and external stakeholders Qualifications of the Office Manager: Associate's degree preferred or equivalent professional experience Background in office administration, operations, or facilities coordination Exceptional attention to detail with strong time-management skills Ability to juggle changing priorities in a fast-paced environment Professional written and verbal communication skills Experience coordinating service providers and external partners Proficiency with Microsoft Office (Excel, Word, Outlook) Comfortable using digital inventory tools, databases, and office technology Strong critical-thinking skills and sound judgment Proven discretion and commitment to confidentiality Submit your resume today for immediate consideration! Want to explore more exciting job opportunities? Click here Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request Join a Top Workplace in Rhode Island!Recognized as one of The Providence Journal's Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we've been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. At City Personnel, we don't just match talent with opportunity. We invest in your growth and well-being. When you work with us, you'll enjoy:Dedicated Career Coaching to help you with resumes, interviews, and career planning. Referral Program that rewards you for helping others find great opportunities. Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay City Personnel isn't just a staffing agency. It's a team that values you, celebrates your wins, and helps you succeed every step of the way.Ready to take the next step in your career? Apply today and experience why we've been voted a Top Workplace in Rhode Island! Contact us today at (401) 331-2311 to find your perfect job match! IND123

🌟 We're Hiring: WIC Program Support Supervsor! Location: Central Falls, RI (please note: you may need to travel to other sites located in Providence, RI and Pawtucket, RI and the surrounding communities) Reports To: Director of Nutritional Services Employment Type: Full-Time (Monday - Friday, 8 hour shifts) Make a Difference in Your Community Are you passionate about supporting families, leading teams, and improving access to nutrition and health services? Are you bilingual? Children's Friend is seeking a WIC Program Support Supervisor to play a vital leadership role in ensuring high-quality services for WIC participants across our sites. This is a great opportunity for an experienced community services professional who enjoys supervising staff, engaging with families, and making a real impact in public health. What You'll Do As the WIC Program Support Supervisor, you will: Lead & Support Staff Supervise and mentor WIC Program Assistants, volunteers, and AmeriCorps members Provide guidance through supervision, team meetings, and coaching Foster a respectful, inclusive, and collaborative work environment Serve WIC Participants Screen applicants for eligibility and complete accurate data entry Provide program education, answer questions, and explain WIC benefits Conduct intake measurements (height, weight, hemoglobin tests) Deliver secondary nutrition education using approved materials Make referrals to community resources such as housing, food banks, social work, and healthcare Manage Operations Build and maintain monthly appointment schedules Oversee daily phone coverage, voicemail responses, and appointment reminders Ensure check safety, chart security, and office cleanliness Maintain adequate office and medical supplies Handle special cases including transfers and participant concerns Produce recurring data reports (e.g., terminated clients, appointment reminders) Engage the Community Lead outreach initiatives, networking, and educational efforts Support voter registration procedures and reporting Participate in agency-wide committees and projects What We're Looking For Required: High School Diploma or GED Bilingual in Spanish and English Required 5-10 years of related experience in community-based social services Office management experience Valid driver's license, auto insurance, and reliable vehicle Ability to pass pre-employment background screening Preferred: Prior supervisory experience Additional language proficiency 🌱 Why Join Children's Friend? At Children's Friend, we believe every child deserves a strong start. As part of our team, you'll have the chance to grow professionally, contribute meaningfully, and be part of a diverse and inclusive workplace where your efforts matter every day. 🔒 Equal Opportunity Employer We are committed to equity and diversity in the workplace. If you require accommodations during the application process, please contact us at ****************. Children's Friend offers a comprehensive benefits package that includes the following: Medical Dental and Vision coverage Employer contributions to the 403(b) plan Employer-paid Life and Disability insurance Flex Spending Accounts 12 Holidays Competitive Vacation Benefits Training and Professional Development Education Assistance Student Loan Repayment Assistance

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Penske Automotive Group is looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service experiences. The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruiting and training new hires. Effective communication and other related duties will also be required. DUTIES AND RESPONSIBILITIES include the following but not limited to: Provide consistently outstanding quality service to internal and external customers by setting the initial impression of Penske Automotive Group (PAG) and the dealerships as a professional, customer-oriented company keeping our customer's needs first and foremost. Review employment applications and participate in the interviewing process Performance evaluation process for team members Assist with associate training and coaching Employee counseling and performance improvement process Be familiar with the business concepts, practices, and procedures of the Contact Center being able to lead and direct associates to adhere to the department's service excellence standards ensuring timely processing of external and internal calls. The Contact Center Supervisor will be expected to: Embody the department's mission statement and goals Demonstrate positive attitude Keep your team focused during challenging situations - Leadership Provide constructive feedback and recognition to Manager Identify areas of improvement and evaluate method of training needed ADDITIONAL ACCOUNTABLITIES: Arrive to work on time Follow instructions and communicate regularly with manager Interact effectively with co-workers Understand and follow work rules and procedures Accept constructive criticism Professional appearance required QUALIFICATIONS Be representative of: Uncompromising integrity in all that we do and how we relate to co-workers and to our guests A consistent, as well as, flexible schedule EDUCATION and/or EXPERIENCE High School diploma or GED Previous supervisory experience, preferable position specific LANGUAGE SKILLS Excellent oral and written communication skills SCOPE OF POSITION This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Pay: $55K-85K DOE Benefits: Full medical paid, profit sharing, PTO, plenty of room for growth, etc. The Office Manager will own day-to-day office operations and provide critical support across administration, compliance, HR coordination, and apprenticeship management. This is a hands-on role for someone who thrives on structure, accountability, and follow-through and who understands how a service-based HVAC operation really works. Key Responsibilities Manage all office administration including filing, document control, and record retention Answer and route incoming phone calls in a professional and responsive manner Track, maintain, and manage contracts, renewals, and required filings including insurance certificates, licenses, and subscriptions Coordinate monthly and annual renewals for software tools, services, and vendor agreements Support apprenticeship administration including tracking, documentation, and coordination with external programs Provide HR administrative support including onboarding paperwork, employee records, benefits coordination support, and compliance documentation Serve as a point of contact for employee questions related to forms, processes, and basic HR matters Support leadership with reporting, correspondence, and administrative follow-through Partner with payroll, accounting, and external vendors as needed to ensure smooth office operations Handle confidential and sensitive information with discretion and professionalism Qualifications Prior experience as an Office Manager, Office Administrator, or senior administrative professional Experience in construction, HVAC, skilled trades, or a service-based environment strongly preferred Working knowledge of HR administrative processes and employment compliance Strong organizational skills with the ability to manage multiple priorities Clear and professional communication skills High attention to detail and consistent follow-through Proficiency with standard office software and systems Self-directed mindset with a strong sense of ownership Why Join CAM HVAC and Crete United CAM HVAC is a place where people are trusted to do their jobs well and take ownership of their work. The Office Manager is a key partner to leadership and the team, helping keep operations organized, people supported, and the business running smoothly every day. Join a stable, growing company with the backing of a national MEP platform Access to broader Crete United resources, best practices, and career growth opportunities A culture that values safety, accountability, and doing things the right way Click here to learn more about Crete United: **************************** Equal Opportunity Employer CAM HVAC, a Crete United company, is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Description Pay: $55K-85K DOE Benefits: Full medical paid, profit sharing, PTO, plenty of room for growth, etc. The Office Manager will own day-to-day office operations and provide critical support across administration, compliance, HR coordination, and apprenticeship management. This is a hands-on role for someone who thrives on structure, accountability, and follow-through and who understands how a service-based HVAC operation really works. Key Responsibilities Manage all office administration including filing, document control, and record retention Answer and route incoming phone calls in a professional and responsive manner Track, maintain, and manage contracts, renewals, and required filings including insurance certificates, licenses, and subscriptions Coordinate monthly and annual renewals for software tools, services, and vendor agreements Support apprenticeship administration including tracking, documentation, and coordination with external programs Provide HR administrative support including onboarding paperwork, employee records, benefits coordination support, and compliance documentation Serve as a point of contact for employee questions related to forms, processes, and basic HR matters Support leadership with reporting, correspondence, and administrative follow-through Partner with payroll, accounting, and external vendors as needed to ensure smooth office operations Handle confidential and sensitive information with discretion and professionalism Qualifications Prior experience as an Office Manager, Office Administrator, or senior administrative professional Experience in construction, HVAC, skilled trades, or a service-based environment strongly preferred Working knowledge of HR administrative processes and employment compliance Strong organizational skills with the ability to manage multiple priorities Clear and professional communication skills High attention to detail and consistent follow-through Proficiency with standard office software and systems Self-directed mindset with a strong sense of ownership Why Join CAM HVAC and Crete United CAM HVAC is a place where people are trusted to do their jobs well and take ownership of their work. The Office Manager is a key partner to leadership and the team, helping keep operations organized, people supported, and the business running smoothly every day. Join a stable, growing company with the backing of a national MEP platform Access to broader Crete United resources, best practices, and career growth opportunities A culture that values safety, accountability, and doing things the right way Click here to learn more about Crete United: **************************** Equal Opportunity Employer CAM HVAC, a Crete United company, is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. * We love all pets like our own * We're the future of the pet industry * We're here to improve lives * We drive outstanding results together * We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Purpose: The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Hospital Operations Manager represents the mission and values of the hospital and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. If you have a passion for pet health and wellbeing, we'd love to have you on our team! Essential Job Functions The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Hospital Operations Manager must be able to perform all the following duties and responsibilities with or without reasonable accommodation: * Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience. * Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment. * Point person for all day-to-day functions of the practice including, but not limited to - veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns. * Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner. * Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco's punctuality and attendance policy. * Create and maintain doctor's schedule with support from Area or Regional Medical Director as needed. * Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team. * Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required. * Interface and collaborate with Petco store team to drive a seamless complete care customer experience. * Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable. * Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule * Uphold and enforce all policies of Petco and Vetco Total Care. Other Duties and Responsibilities: * Patient care always comes first. * Any issues with patient clients or hospital partners are dealt with and resolved as they occur, or as soon as is possible. * Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco. * Collaborate with the Retail Team to drive a positive cultural and cohesive team environment * Provide backup front desk support as needed including answering telephones. * Perform additional duties and special projects as assigned. Nature of Supervision: The incumbent reports to the Area Operations Manager. Planning and Problem Solving: The Hospital Operations Manager must possess excellent planning skills while scheduling the hospital paraprofessional partners in order to ensure adequate coverage while making sure the hospital does not exceed forecasted payroll costs. The Hospital Operations Manager will also play a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients and guests. Impact: This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated medical support team. The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction. Supervisory Responsibility: This position includes 1 or more direct reports (Veterinary Technicians, Vet Assistants, and Concierge partners) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation and partnering with Human Resources on discipline up to and including termination. Minimum Requirements: * 2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience. * Must have excellent written and verbal communication skills. * Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners * Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. * Must have telephone etiquette and basic computer skills. * Must be a team player willing to continue learning, offer creative ideas and accept continual change. * Basic computer skills i.e. Microsoft Office suite Desired Requirements * 3- 5 years previous experience working in veterinary practice * Previous P&L management * Bachelor's degree or equivalent experience * 3+ years in a management role, including customer service * Reporting and data analysis experience * Veterinary Assistant/Technician experience in positions of increased responsibility * Licensed Veterinary Technician or Certified Veterinary Assistant (not required) * Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment. * Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback. * Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions. Work Environment: The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets. Contacts: This position will regularly communicate with clients, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes. The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: ************************************************************************************ Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: ************************************************************************************

Starting Salary: $64,669 (Grade 39) Union Affiliation: EPPMTEA Summary: Under the supervision of the Director of Utilities, the Water Utilities Office Manager supervises the City's water billing operation. The Water Utilities Office Manager administers day-to-day office operations and supervises, schedules, and reviews the work of the billing and customer service representatives and office clerical staff. Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Schedules and supervises the water meter reading and billing program to insure timely and accurate billing. Supervises the scheduling of work orders and customer service work. Coordinates and participates in the investigation of customer complaints relative to service and billing. Responsible for the administration of meter reading software program, customer service records, and division inventory control. Coordinates shut-off procedures for collection of unpaid bills. Responsible for the billing of all domestic, commercial, and industrial customers. Ensures accurate record keeping of all division information and records. Coordinates and assists with water quality, lead, and copper sampling activities and prepares required monitoring, compliance, and self-monitoring reports in accordance with RIDOH and regulatory requirements. Analyzes customer account records to determine necessary service programs, assists in preparation of division budget, and prepares reports as necessary. Coordinates water billing, customer service, and financial activities with other City departments, including Finance, Treasury and Public Works divisions. Oversees and manages payroll processing for all water utility employees, including review and coordination of timekeeping records, payroll submissions, and reconciliation in coordination with the Finance and Human Resources Departments. Oversees and manages customer service office staff, including scheduling, workload distribution, performance oversight, and day-to-day supervision. Provides training and professional development for office personnel. Assists with upgrades, maintenance, and improvements to billing, meter reading, and customer service software systems and related business processes. Coordinates and processes vendor invoices and payments related to water utility operations; reviews, tracks, and reconciles water-related expenses using City financial and accounting software; works closely with the Finance Department to ensure accurate coding, timely payments, and compliance with City purchasing and accounting procedures. Performs related work as required. Desirable Knowledge, Skills, and Abilities: Ability to plan, assign, and direct the work of others. Ability to understand and effectively carry out complex oral and written instruction. Ability to supervise and communicate with co-workers and direct reports in a productive and professional manner. Ability to meet the public and process complaints and inquiries in an efficient and courteous manner. Knowledge of city accounting procedures and regulations. Knowledge and ability to use computer applications related to billing and office productivity. Knowledge of municipal financial management systems and accounting software used for vendor payments, invoicing, and expense tracking. Ability to review invoices, verify charges, and ensure proper allocation of water utility expenses within enterprise fund accounts. Thorough understanding of utility billing practices. General knowledge of water meter reading, testing, installation, and maintenance practices sufficient to support billing and customer service operations. Minimum Qualifications: High school diploma or equivalent. (Associate degree or post-secondary education preferred.) Three to five years' professional experience in utility billing practices, customer service, and office administration. Three to five years supervisory experience in an office billing and customer service operation Knowledge of meter reading, installation, testing and repair methods and procedures (preferred). Or any equivalent combination of experience or training which provide the desired knowledge, skills, and ability. Examination Weight: 100% Oral Application Procedure: Apply on the City of East Providence Employment Website on ADP Workforce Now. Application Deadline: 01/13/2026 Date Posted: 12/30/2025 Submission Deadline Tuesday, January 13, 2026

Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together. As a Team Manager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience. Why You'll Love This Role: * As the Team Manager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations. * Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best. * Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality. * Build your leadership skills through hands-on experience, preparing you for future opportunities within the company. Key Responsibilities: * Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently. * Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance. * Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience. * Financial Management: Support the General Manager in managing budgets and controlling costs. * Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures. Why Howley Bread Group? * Path To Advancement: At HBG, we're committed to promoting from within. As a Team Manager, you'll have the opportunity to develop your leadership skills and advance within the company. * Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority. * Community: We value our communities and strive to give back in a meaningful way. * Insurance: Medical, Dental, Life, Short-Term & Long-Term disability. * Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age. * Vacation: After 90 days of employment, you are eligible for paid vacation. What We're Looking For: * Must be at least 18 years old. * Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred. * Ability to pass a background check. * This role requires full-time (40) flexible hours, including nights & weekends. * While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment. Ready to Lead and Grow with Us? If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a Team Manager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!

Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together . As a Team Manager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience. Why You'll Love This Role: As the Team Manager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations. Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best. Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality. Build your leadership skills through hands-on experience, preparing you for future opportunities within the company. Key Responsibilities: Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently. Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance. Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience. Financial Management: Support the General Manager in managing budgets and controlling costs. Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures. Why Howley Bread Group? Path To Advancement: At HBG, we're committed to promoting from within. As a Team Manager, you'll have the opportunity to develop your leadership skills and advance within the company. Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority. Community: We value our communities and strive to give back in a meaningful way. Insurance: Medical, Dental, Life, Short-Term & Long-Term disability. Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age. Vacation: After 90 days of employment, you are eligible for paid vacation. What We're Looking For: Must be at least 18 years old. Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred. Ability to pass a background check. This role requires full-time (40) flexible hours, including nights & weekends. While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment. Ready to Lead and Grow with Us? If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a Team Manager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!

The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Lead with Purpose at Howley Bread Group (HBG) - Where Warmth Meets Opportunity! At HBG, we're more than just a Panera Bread bakery-café; we're a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together. As a Team Manager, you'll play a vital role in supporting this mission, helping to manage daily operations, lead your team, and ensure our guests have an exceptional experience. Why You'll Love This Role: * As the Team Manager, you'll work closely with your General Manager, playing a critical role in leading the team and managing the café's day-to-day operations. * Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best. * Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality. * Build your leadership skills through hands-on experience, preparing you for future opportunities within the company. Key Responsibilities: * Operational Leadership: Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently. * Team Development: Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance. * Customer Service Excellence: Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience. * Financial Management: Support the General Manager in managing budgets and controlling costs. * Compliance & Safety: Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring that all team members adhere to company policies and procedures. Why Howley Bread Group? * Path To Advancement: At HBG, we're committed to promoting from within. As a Team Manager, you'll have the opportunity to develop your leadership skills and advance within the company. * Supportive Environment: We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority. * Community: We value our communities and strive to give back in a meaningful way. * Insurance: Medical, Dental, Life, Short-Term & Long-Term disability. * Retirement Plan: After 1 year, you are eligible to participate in the company's plan, upon reaching 21 years of age. * Vacation: After 90 days of employment, you are eligible for paid vacation. What We're Looking For: * Must be at least 18 years old. * Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred. * Ability to pass a background check. * This role requires full-time (40) flexible hours, including nights & weekends. * While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment. Ready to Lead and Grow with Us? If you're ready to step into a leadership role where your contributions truly matter, HBG is the place for you. Join us as a Team Manager and help drive success for our café while building a strong foundation for your career. Apply today and start your journey with Howley Bread Group!

The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: * Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. * Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. * Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. * Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. * Assist in all customer services department duties and responsibilities as needed. * Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. * Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. * Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. * Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. * Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. * Ensure that customer data is accurately recorded and maintained within the companys systems. * Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. * Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). * Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. * Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. * Identify trends in customer feedback and collaborate with management to develop strategies for improvement. * Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: * High school diploma or equivalent required. Bachelors degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: * Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. * Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. * Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: * Excellent leadership, communication, and interpersonal skills. * Strong problem-solving and conflict resolution abilities. * Ability to manage and prioritize multiple tasks in a fast-paced environment. * Proficiency with customer service software and Microsoft Office Suite. * Ability to analyze and report on key customer service metrics. * Physical Requirements: * Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.