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The differences between technical support representatives and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support representative and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technical support representative include customer calls, smartphones and technical support calls. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Representative | Administrative Technical Support | |
| Yearly salary | $34,758 | $46,753 |
| Hourly rate | $16.71 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 212,082 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support representatives and administrative technical supports have different pay scales, as shown below.
| Technical Support Representative | Administrative Technical Support | |
| Average salary | $34,758 | $46,753 |
| Salary range | Between $27,000 And $44,000 | Between $29,000 And $75,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Maryland | New Jersey |
| Best paying company | HP | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support representative and an administrative technical support in terms of educational background:
| Technical Support Representative | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support representatives' and administrative technical supports' demographics:
| Technical Support Representative | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |