Technical support representative vs sales support technician

Differences between technical support representative and sales support technician duties and responsibilities

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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Sales support technician example responsibilities.

• Manage the maintenance, repair, and operation of POS equipment.
• Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
• Preform transfer on phone numbers and set-up of VOIP phone services
• Assist in creating Linux FTP servers and solving internal networking issues.
• Assist with router setup and acquiring and IP address for Intranet and Internet.
• Train client in POS operations and tasks; share knowledge of software capabilities.
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