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The differences between technical support representatives and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support representative and a technical support trainer. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technical support representative include customer calls, smartphones and technical support calls. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Technical Support Representative | Technical Support Trainer | |
| Yearly salary | $34,758 | $45,722 |
| Hourly rate | $16.71 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 212,082 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Technical support representatives and technical support trainers have different pay scales, as shown below.
| Technical Support Representative | Technical Support Trainer | |
| Average salary | $34,758 | $45,722 |
| Salary range | Between $27,000 And $44,000 | Between $25,000 And $82,000 |
| Highest paying City | Boston, MA | Mountain View, CA |
| Highest paying state | Maryland | California |
| Best paying company | HP | T.D. Williamson |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support representative and a technical support trainer in terms of educational background:
| Technical Support Representative | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support representatives' and technical support trainers' demographics:
| Technical Support Representative | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |