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The differences between technical support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support specialist and an administrative technical support. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a technical support specialist include customer service, technical support and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Specialist | Administrative Technical Support | |
| Yearly salary | $48,667 | $46,753 |
| Hourly rate | $23.40 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,425 | 186,858 |
| Job satisfaction | 4.6 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support specialists and administrative technical supports have different pay scales, as shown below.
| Technical Support Specialist | Administrative Technical Support | |
| Average salary | $48,667 | $46,753 |
| Salary range | Between $30,000 And $76,000 | Between $29,000 And $75,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | AIG |
| Best paying industry | Finance | - |
There are a few differences between a technical support specialist and an administrative technical support in terms of educational background:
| Technical Support Specialist | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support specialists' and administrative technical supports' demographics:
| Technical Support Specialist | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.4% Female, 24.6% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |