Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support specialist and a client support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a technical support specialist include customer service, technical support and troubleshoot. The most important skills for a client support specialist are customer service, client support, and client service.
| Technical Support Specialist | Client Support Specialist | |
| Yearly salary | $48,667 | $39,585 |
| Hourly rate | $23.40 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,425 | 136,163 |
| Job satisfaction | 4.6 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Technical support specialists and client support specialists have different pay scales, as shown below.
| Technical Support Specialist | Client Support Specialist | |
| Average salary | $48,667 | $39,585 |
| Salary range | Between $30,000 And $76,000 | Between $29,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Meta | NTT Data International L.L.C. |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a technical support specialist and a client support specialist in terms of educational background:
| Technical Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support specialists' and client support specialists' demographics:
| Technical Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.4% Female, 24.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |