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The differences between technical support specialists and technology services specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support specialist and a technology services specialist. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical support specialist include customer service, technical support and troubleshoot. The most important skills for a technology services specialist are customer service, technical support, and technical service.
| Technical Support Specialist | Technology Services Specialist | |
| Yearly salary | $48,667 | $60,796 |
| Hourly rate | $23.40 | $29.23 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,425 | 171,044 |
| Job satisfaction | 4.6 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Technical support specialists and technology services specialists have different pay scales, as shown below.
| Technical Support Specialist | Technology Services Specialist | |
| Average salary | $48,667 | $60,796 |
| Salary range | Between $30,000 And $76,000 | Between $33,000 And $110,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | Ropes & Gray |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a technical support specialist and a technology services specialist in terms of educational background:
| Technical Support Specialist | Technology Services Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support specialists' and technology services specialists' demographics:
| Technical Support Specialist | Technology Services Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.4% Female, 24.6% | Male, 72.9% Female, 27.1% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |