Technical support technician jobs in Baldwin, PA

Local Applicants ONLY No 3rd Parties/Sub Vendors Job Type: Contract to Hire Work Authorization: U.S. Citizen The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm -7am). Responsibilities: Operations team provides 24X7X365 on-site support Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified Perform equipment/network/fiber/copper installs and decommissions Handle production changes and system turnovers Third shift (11pm - 7am) Tuesday - Saturday Experience Required: IT Service Desk or Operations support - 3+ years Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 3+ years Installation and decommissioning of equipment/network/routers/servers - 1+ years Documentation experience - able to provide detailed write up of problem and resolution - 3+ years

Key Responsibilities Provision, configure, and deploy new Windows 10/11 laptops, desktops, and peripherals with Intune enrollment and policy compliance. Decommission old devices, securely wiping data, updating inventory, and ensuring compliance with IT security standards. Manage device enrollment and authentication through Entra ID (Azure Active Directory), including conditional access and identity-based policies. Apply and maintain Group Policy Objects (GPOs) for user and device configuration across the environment. Implement and monitor BitLocker encryption, antivirus, and vulnerability management tools to ensure secure endpoint operations. Conduct regular vulnerability scans, remediate risks, and apply security patches in coordination with IT security. Maintain and update device imaging processes, supporting SCCM, MDT, or other deployment tools as needed. Track assets in IT inventory systems with accuracy and accountability. Troubleshoot and resolve issues related to Intune compliance, domain/Entra ID connectivity, and user access. Support project-based deployments, refresh cycles, and IT initiatives as assigned. Provide clear documentation of processes, configurations, and troubleshooting steps. Requirements Minimum 2 years of experience in desktop support, IT technician, or endpoint management role. Strong hands-on experience with Intune, Entra ID (Azure AD), and Group Policy. Working knowledge of vulnerability management practices and endpoint security controls. Proficient in setting up and supporting Windows-based Dell hardware; basic experience with mac OS a plus. Familiarity with endpoint encryption, antivirus, and compliance monitoring. Comfortable working with Active Directory, asset management, and ticketing systems. Strong attention to detail with excellent troubleshooting and problem-solving skills. Preferred Qualifications Industry certifications such as CompTIA A+, Microsoft Endpoint Administrator, or Azure certifications. Experience in enterprise IT environments with compliance and security requirements. Familiarity with imaging and deployment tools such as SCCM, MDT, or Clonezilla. Experience with ITSM platforms such as ServiceNow or Jira.

Join the PCNA Team! Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. We are currently hiring a IT Support Technician - Hybrid in New Kensington, PA! This role will be onsite during the initial training period, with hybrid work options available after successful completion of probationary period. The IT Support Technician serves as the first point of contact for internal and external customers seeking technical assistance. This individual must foster a positive relationship between IT and PCNA staff by delivering superior customer service and effectively resolving or dispatching technical issues. What will you do in this role? Serve as the first point of contact for technical support, assisting users via phone and email, and logging issues in ServiceNow. Provide first-level troubleshooting for hardware, software, mobile devices, and basic network issues for both onsite and remote users. Communicate technical information effectively to both technical and non-technical personnel. Independently handle routine support issues and escalate more complex problems as needed. Participate in projects aimed at improving help desk efficiency and service quality. Support business-critical systems and applications, including participation in the on-call rotation. What does it take to be successful in this role? Associates Degree and/or technical training or equivalent experience. Entry-level PC-support and troubleshooting experience 1+ years help desk environment experience in desktop and networked systems support preferred. Knowledge of Microsoft Office 365, remote software and VPN networks preferred Dell and Microsoft Certifications a plus Experience using ServiceNow and ITIL processes helpful Commitment to customer satisfaction and relationship-building Knowledge of Windows Operating Systems and Macintosh Adapts to change well. Handles a high level of stress in a constantly changing environment. Communicates clearly with both technical and non-technical individuals. Strong organization and follow-up skills Strong multi-tasking skills. Strong problem solving skills. Remains calm and steady in stressful situations. What's in it for YOU? Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need By applying to this job and providing your mobile number, you are agreeing to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Beacon Hill is seeking IT professionals in Pittsburgh for various IT support opportunities! We are looking for reliable, driven individuals with a strong interest in tech and strong communication skills. Contract, Contract-to-Hire, and Direct Hire opportunities $18/hr+ based on experience and roles Onsite and Hybrid positions in the greater Pittsburgh area *** Applicants must reside in Pittsburgh, PA. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Data Center Technician III - Networking Infrastructure Job Title: Data Center Technician III - Networking Infrastructure TECfusions quite simply means the fusion of Technology, Environmental Protection, and the support of our Communities. TECfusions tackles real data problems such as the need for more space, reliable sustainable energy, environmental conditioning, overcoming energy scarcity, environmental damage, and use of community resources with proven practices. We achieve these goals by implementing illuminating ideas, processes, and solutions to provide energy reliable infrastructure through engineering processes to meet all our global challenges. We welcome all to join us on this journey to embrace technology while protecting our fragile planet. About the Role: The Data Center Technician III - Networking Infrastructure is responsible for installation, troubleshooting, and maintenance of physical network infrastructure including copper and fiber cabling, patch panels, cross-connects, racks, cable management systems, and all physical layer components supporting IT and facility systems. Responsibilities: • Ensure continuity and performance of physical network infrastructure. • Install, terminate, and test Cat6/Cat6A and fiber cabling. • Build and maintain racks, cabinets, patch panels, cable trays, and ladder rack. • Label and document cabling, maintaining accurate diagrams. • Assist with rack/stack of network hardware. • Respond to work orders for cable repairs and troubleshooting. • Coordinate with IT teams, vendors, and subcontractors. • Maintain compliance with BICSI and TIA standards. • Perform lifting, ladder work, overhead cable pulling. Qualifications: • 4+ years structured cabling or telecom experience. • Skilled in terminating/testing copper and fiber with certification tools. • Knowledge of racks, patch panels, and cable pathway systems. • Ability to read cable maps and network diagrams. • High School Diploma or GED required; BICSI preferred. • Able to lift up to 39 pounds and assist with heavier lifts. TECfusions is an Equal Employment Opportunity Employer

Who we are: We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq. What you will be doing: The Information Technology Specialists (On-Site) will join the talented team at the Peters Township School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution. Essential Functions: New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications. Conducts problem identification and resolution with a focus on help desk ticket resolution. Develops desktop strategies and configuration alternatives to best meet customer needs. Architects, create, deploy and maintain standard workstation images for desktops and laptops. Architects and implements patch distribution management (desktop). Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance. Understanding Active Directory group policies and maintaining application groups. Proven experience in desktop methodologies and best practices. Ability to interact with customers on the telephone and in person. Provides ongoing hardware and software support for all technologies. Addresses help desk tickets efficiently and in a timely manner. Troubleshoots and resolves technology failures, documenting required changes. Responsible for managing multiple priorities including tickets, projects and other assigned tasks. Keeps current with technology trends and changes related to position. Specific Technology Skills/Experience: PC Security Administration/Update experience. Active Directory experience. Mobile device experience. Microsoft and IOS experience Qualifications & Educational Requirements: Associate degree in technically related field preferred. Experience providing computer and network support. Exceptional written and oral communication skills. Must possess extensive troubleshooting skills. Ability to work well in a demanding and fast-paced environment. Excellent interpersonal skills for both internal and external communications. Must be able to successfully pass criminal background checks.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. Leap Event Technology is seeking a skilled Hardware & Systems Support Specialist to strengthen our Warehouse and Event Operations. This role ensures hardware readiness and optimal system performance to guarantee seamless operations and successful event delivery. The ideal candidate has hands-on experience with hardware and networking in fast-paced environments, excels at preventative maintenance, technical testing, and troubleshooting, and collaborates effectively across teams to solve complex challenges. Sounds interesting? Let's talk. AS A HARDWARE & SYSTEMS SUPPORT SPECIALIST, YOU WILL: Provide installation, configuration, and maintenance of event hardware (scanners, printers, mobile devices, laptops). Troubleshoot and repair hardware and network performance issues. Manage and optimize warehouse-specific software, including Mobile Device Management (MDM) systems and inventory management tools. Conduct quarterly user and system audits of Event Operation's IT-owned systems, ensuring compliance and security standards are met. Conduct regular preventative maintenance checks and implement hardware lifecycle planning. Collaborate with internal product teams and engineers to support mobile utility applications. Provide first-line IT support and training to warehouse and event operations staff on best practices for hardware and systems. Serve as the primary liaison for IT-related vendors and coordinate external support as needed. Perform site visits for large or complex event deployments to evaluate and recommend network and power solutions. Assist with budgeting and planning for hardware upgrades and technology implementations. Contribute to internal acceptance testing of hardware and software solutions to ensure readiness for deployment. Document technical processes, hardware configurations, and network setups; maintain and contribute to a shared knowledge base. EXPERIENCE & SKILLS: 3+ years of experience in IT/Helpdesk support position, with a focus on hardware and network troubleshooting. Strong knowledge of MDM systems and warehouse or logistics IT workflows. 3+ years experience supporting a wide range of devices (iOS, Android, Windows) and peripherals in a fast-paced environment. Prior experience supporting and administrating the following enterprise tools is required: MDM (ScaleFusion, Kaseya), Sophos AV, Atlassian (Jira Service Desk) Experience managing IT inventory, systems, and vendor relationships. Ability to proactively identify and resolve technical issues with minimal supervision. Excellent communication skills for training and cross-functional collaboration. Strong organizational and time management skills to handle multiple priorities effectively. Willingness to travel for site visits and event support as needed (25% or less). Must be self-motivated with a strong desire to continuously develop technical skills and stay current with emerging technologies. Relevant certifications (e.g., CompTIA A+, Network+) preferred. ITIL Certification is a plus. Familiarity with PCI compliance. Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus. BENEFITS: We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement Udemy Business, a world-class learning and development platform LEARN MORE: *********************** ADDITIONAL INFORMATION: Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. All done! Your application has been successfully submitted! Other jobs

Day to Day: Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution. - Provide technical support onsite and over the phone for Customers - Software and network issues on laptops and desktops - Troubleshooting and resolving issues with software and printers. - Create and manage tickets We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Requirements: - Associates Degree OR Bachelors Degree and - Minimum 1 year professional IT Support Expereince - Phone support experience - high call volume - Experience remoting into devices to fix issues - Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III. The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility. Responsibilities • Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments • Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need • Developing business cases for new product development; creating, executing and tracking new product launch plans • Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars • Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives • Assisting in product rationalization, product portfolio modifications and shape standardization Requirements • The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales. • Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field • Requires knowledge of refractory products, installation methods, construction skills and customer applications • Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise • Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization • Requires the ability to work effectively in a team environment • Requires strong analytical, strategic thinking and business problem solving skills • Requires project management skills and the ability to coordinate multi-department projects Physical and Environmental Requirements • Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling • Lifting: Requires lifting up to 50 pounds less than 1/3 of time. • Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus • Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1

To work as a member of an IT team responsible for all aspects of systems hardware, software and related infrastructure. Responsibilities • Build and maintain Windows workstations. • Provide support to users of IT systems. •Conduct software validation and qualification protocols. • Develop and maintain installation and configuration procedures. • Maintain software and hardware inventories / track installation and license counts. • Assist in network infrastructure maintenance. • Stay abreast of latest technologies and acquire new skills as needed. • Ability to build and maintain multiple workstations. • Provide input to manager to improve department operation and efficiency. • Identify and report possible preventative and corrective actions. • Works independently referring questions and problems to manager. • Extreme confidentiality with all accessible information. • Responsible for compliance to company's Quality Policy Manual. • Responsible for compliance to company's safety policies. • Positive representation of the company to the outside world. • Confidential access to the company's new and/or existing product designs, plans and customer base. Qualifications • Associates or Bachelors degree in relevant field. • Experience with hardware installation and configuration. • Solid organizational and planning skills. • Knowledge of Windows Server. • Experience with a linux or unix shell. • Familiar with network operations. • Ability to get along well with other. • Good visual acuity. • Ability to sit for extended periods of time. • Ability to occasionally lift a minimum of 30 pounds. • Majority of day spent in clean, climate controlled office area.

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Full-time Description IT Support Specialist Benefits Front Loaded PTO Tuition Assistance Medical, Dental, Vision 401(k) - with Employer Contribution South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. Almost 20,000 Students 10 Campuses Competency Based Education Online IT Support Specialist Description The IT Support Specialist is sharply focused on providing enterprise level technical support for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance. Responsibilities Document incoming helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Other duties may be assigned Requirements Education Associate degree in Computer Science or equivalent experience Experience 2+ years of overall IT experience 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment 2+ years' experience supporting Microsoft Office applications Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Good written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude ITIL (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walking, lifting, manage use of technology, equipment operation. Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA's Client is seeking an Infrastructure M&A Technical Project Manager is responsible for leading and delivering complex IT infrastructure initiatives within a regulated pharmaceutical environment. This US-based role requires strong technical expertise, deep project management capabilities, and experience navigating compliance frameworks such as GxP and CSV. The ideal candidate brings 8+ years of hands-on infrastructure project management experience, excels in cross-functional collaboration, and can execute projects in fast-paced, globally distributed environments. M&A (Mergers & Acquisitions) experience is a strong plus, particularly for integration, separation, or migration-related infrastructure activities. Key Responsibilities Project Management & Delivery Lead full lifecycle planning, execution, and delivery of infrastructure projects including network upgrades, data center migrations, cloud adoption, server/storage refreshes, and security remediations. Prepare project charters, roadmaps, schedules, budgets, and resource plans with precision and clarity. Maintain ownership of RAID logs (Risks, Actions, Issues, Dependencies) and drive mitigation strategies. Provide timely project status updates to leadership and ensure alignment with PMO standards. Manage multiple parallel workstreams while ensuring adherence to schedule, cost, and quality expectations. Technical Leadership Partner with engineering teams to define infrastructure design, implementation strategies, and technical reviews. Oversee technical deliverables related to network, server, virtualization, cloud, storage, and security components. Approve and validate technical documentation, qualification packages, and cutover plans. Support infrastructure lifecycle management, technology modernization, and standardization projects. Regulated Environment Responsibilities (Pharma) Ensure all activities comply with GxP, 21 CFR Part 11, Annex 11, CSV standards, and corporate quality processes. Work with QA, Compliance, and Validation teams to ensure required documentation (URS, FS, DS, IQ, OQ, PQ, change controls) is accurate and complete. Support audits, inspections, and CAPAs related to infrastructure systems. Maintain validated state and ensure traceability across project documentation and change records. Cross-Functional Collaboration Work closely with business stakeholders, application owners, PMO, quality teams, and infrastructure SMEs. Coordinate vendor management activities including SOWs, quotes, delivery tracking, and technical validation. Facilitate communication across global technology teams, ensuring alignment on dependencies and timelines. Operational Readiness & Governance Ensure smooth transition from project delivery to operations, including SOP updates, runbook creation, and KT sessions. Maintain documentation for architecture, support models, and asset lifecycle plans. Support compliance monitoring, infrastructure KPIs, and operational audits. Required Skills & Qualifications Experience 8+ years of experience managing IT infrastructure projects in enterprise environments. 3-5 years of experience in pharmaceutical or life sciences IT strongly preferred. 8+ years of experience in coordinating distributed/global teams and complex program structures. M&A experience (integration, divestiture, TSA transitions, migration planning) is an added advantage. Technical Skills Strong working knowledge of: Networking (LAN/WAN, SD-WAN, firewalls) Server technologies (Windows/Linux), virtualization (VMware) Cloud platforms (Azure/AWS), identity and access services Storage, backup, and disaster recovery solutions End-user services and infrastructure security components Project Management Skills Mastery of project planning, scheduling, resource management, and budgeting. Experience with MS Project, Smartsheet, Jira, or equivalent PM tools. Strong vendor and contract management experience. Deep understanding of change control and ITIL processes. Regulatory & Compliance Skills Working knowledge of GxP, CSV, data integrity principles, and regulated IT environments. Experience producing and maintaining validation documentation. Professional Skills Exceptional communication, presentation, and stakeholder engagement abilities. Strong analytical thinking and problem-solving skills. Proven ability to manage competing priorities in fast-paced, high-visibility settings. Comfortable leading cross-functional teams under strict timelines. Preferred Certifications PMP, PRINCE2, or Agile project management certification. ITIL Foundation. Cloud certifications (AWS/Azure) are a plus. About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($55.12/hour- $66/hourly )** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Stefanini has a Deskside Technician position in Alcoa Center, PA. This is a long term assignment with one of our clients in the manufacturing industry. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Depending on the location assignment, support could include remote sites that in some cases may require travel. Qualifications •2+ years of experience providing desk side support. • Excellent troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. • Printer support can include barcode printers, various types of scanners (mainly HP and Sharp). • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Network troubleshooting skills and knowledge (mainly Cisco) • Proficient in the latest Microsoft Office Applications • Understanding of Symantec Virus Scan software • Remedy (Software experience (preferred) • Customer infrastructure support (wiring and connectivity) • Proficient in Microsoft Active Directory • Sarbanes Oxley Policies and Processes • Maintain and abide with compliance activities (these activities are driven from a central compliance group). • Experience with Computer asset tracking and lease management • Experience with user ID creation • Ability to communicate technical information to non-technical audiences • Strong sense of customer service • Good organizational skills • Excellent Verbal and Written Communication Skills • Ability to sift through technical issues and know what to do next and/or when to escalate for help • Technical degree or equivalent experience • Ability to multi-task • Team-oriented / team player / ability to share ideas as well as listen to ideas • Working knowledge of Cisco devices/networking is preferred and s ome experience with support and administration of telephones (PBX system and/or VoIP system). • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment • Additional Duties as Required

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1