Technical support technician jobs in Bradenton, FL

Job Title: Level 3 Support Desk Engineer w/ MSP exp Position Type: Full-Time We are seeking an experienced and highly skilled Level 3 Support Desk Engineer to join our growing team in Tampa, FL. This key position offers the opportunity to provide expert-level technical support to our MSP client base, focusing on core IT systems such as Azure, Microsoft 365, firewalls, backups, and network components. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage and resolve complex IT issues independently. You will work closely with internal teams and vendors, provide hands-on technical support (onsite for the first 3-6 months), and ensure that client systems are running efficiently, securely, and in compliance with industry standards. Responsibilities: Provide Tier 1 to Tier 3 support for technical issues via phone, email, and chat, ensuring rapid resolution in line with SLAs. Manage and support core IT systems including Azure infrastructure, Microsoft 365, firewalls, backups, network components, and other applications. Troubleshoot and resolve a wide variety of technical issues such as: Firewall and VPN issues Server and Active Directory complications Microsoft Teams and SharePoint errors Domain namespace issues Email delivery failures Backup and recovery challenges Virtualization issues (VMware, Hyper-V) Security and compliance-related problems Provide expert-level remote and onsite support for client systems, focusing on Microsoft core applications and virtual environments. Maintain documentation of client systems, configurations, and network changes, ensuring proper record-keeping. Assist with system migrations, upgrades, and enhancements as needed. Participate in on-call rotations to support urgent, after-hours network issues. Mentor and support Level 1/2 technicians, providing guidance and troubleshooting assistance. Evaluate and prioritize service requests, collaborating with internal teams to resolve issues effectively and escalate when necessary. Security Best Practices: Implement firewall rules, access control policies, and threat detection measures to ensure system integrity. Ensure compliance with industry standards such as HIPAA, CMMC, and PCI-DSS. Provide feedback and recommendations for system improvements and new technology adoption. Required Qualifications: 5+ years of experience working in an MSP environment. 10+ years of overall IT experience with a strong technical background. Microsoft certifications required: AZ-104: Microsoft Azure Administrator or Microsoft Certified Systems Engineer (MCSE) 2016 or newer. Hands-on experience with the following: Microsoft Entra ID, Azure, Intune, Autopilot, Active Directory Windows Server & Desktop Operating Systems Network components (switches, wireless access devices, VLANs) Hypervisors, ISCSI, and vSAN administration Backup and disaster recovery solutions (Datto, Veeam) Proficiency with ticketing systems like ConnectWise, ServiceNow, Autotask. Personal vehicle for travel to client sites. Personal mobile phone for communication and multi-factor authentication. Desired Qualifications: Additional certifications such as: MS-102: Microsoft 365 Administrator VMware Certified Professional (Data Center Virtualization) Cisco CCNA Fortinet Certified Professional (Network Security) JNCIA-Junos and JNCIA-MistAI (Wired/Wireless) Experience in Automation and Orchestration tools. Experience with cloud migration projects and strategies. Previous experience in a professional services role. Competencies: Strong problem-solving and troubleshooting skills. Proactive, organized, and self-motivated with excellent time management. Strong communication skills, both verbal and written. Ability to multi-task and prioritize in a fast-paced environment. Ability to work both independently and as part of a team. Detail-oriented with a professional attitude and positive demeanor. Physical Requirements: Ability to lift up to 15 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and/or over the phone. Ability to sit or stand for extended periods.

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deservesto have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve. Attend training for individuals served to assure their objectives, and company goals are achieved. Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely. Assist with house staffing needs and staff recruitment. Review individuals served progress, coordinate, and implement shift objectives. Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team. Qualifications: High School Diploma or equivalent. Two years' experience in providing direct services in the human services field. Current driver's license, car registration, and auto insurance. Current CPR/First Aid Certification Strong leadership qualities and effective communication skills. Acute attention to detail and ability to problem-solve. A reliable, responsible attitude and a compassionate approach. A commitment to quality in everything you do. You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve. Why Join Us? Full, Part-time, and As Needed schedules available. Full compensation/benefits package for full-time employees. 401(k) with company match. Paid time off and holiday pay. Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful work for you - come join our team - Apply Today! Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

Tampa Microwave is a leading manufacturer and supplier of Manpack & Fly Away satellite terminals designed and built for the expeditionary user community to guarantee communications connectivity in the most austere environments. Tampa Microwave primarily serves Federal and Department of Defense markets. We are seeking to fill a hands-on Technical Support Services Manager position located in our Clearwater, FL location. This position reports to the Director of Operations. Please note- This position is not an IT or desktop support role. It focuses on hardware-based technical support specific to Tampa Microwave's satellite communication systems. However, a strong working knowledge of networking principles is essential to effectively troubleshoot and support our terminals, as issues may involve network configurations, modem connectivity, and bandwidth performance in addition to hardware diagnostics. Top Benefits Competitive Salary Yearly Incentive Bonus Program Generous 401(k) program - up to 5% company contribution and 100% immediate vesting PTO and 10 paid holidays per year Tuition Reimbursement Paid parental leave policy Medical/dental/vision insurance for self & eligible family members 9/80 Work Schedule (every other Friday off) Onsite Responsibilities: Manage the RMA department ensuring it has the necessary test equipment, personnel and capabilities to provide 30-day turnarounds on warranty returns and 45-day ARO turnarounds for non-warranty repairs. Manage RMA team tasks and coordinate with supporting departments as required to achieve turn-around time (TAT) metric goals. Participate in design reviews and provide feedback regarding operability and maintainability of new products as required. Operate Tampa Microwave's Help Desk by answering phone calls and emails and logging reported problems in the help desk ticket tracking system. Solving Tier 1 (e.g., basic training, assembly, terminal operation, terminal documentation) problems and referring Tier 2 (e.g., complex network configuration and bandwidth issues) and Tier 3 (e.g., potential terminal design defects) issues to Systems Engineering or Design Engineering for resolution. Participate in the development and publishing of terminal O&M manuals and other documentation to facilitate the use of our terminals. Participate in drafting and publishing Technical Bulletins as required to inform customers of issues affecting the maintenance and repair of our terminals also including End-of-Life (EOL) and End-of-Support (EOS) documentation for products no longer being produced or supported by Tampa Microwave. Maintain professional relationships with customers to ensure good communication and a continuing flow of new and follow-on business. Provide RMA data to TM Engineering, Quality, and Program Management departments as required to support ongoing efforts and programs. Participate in RMA status meetings and provide scheduled updates as requested. Develop best practices and tools for RMA project execution and management. Complete other tasks assigned by company management as required to support the delivery schedule. Coach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work. Identify and resolve issues and conflicts within the project team. Specify the contents and maintain documents posted on the Technical Support page of the Tampa Microwave website. Maintain and operate all hardware and software required to provide X, Ku and Ka bandwidth / network services to Operations and Business Development. Manage Systems Test team and work with Operations Manager and Test Manager to identify and manage priorities. Supervisory Responsibilities: This position carries out supervisory responsibilities in accordance with the organization's operating policies and applicable laws. Responsibilities include workforce/staffing plans, ensuring staff is performing to expectations, interviewing, hiring, training, and developing employees; planning, assigning, and directing work; preparing performance appraisals, rewarding, and providing for employee discipline when required; addressing complaints and resolving problems. Active mentoring and development of staff is critical element of the supervisory responsibilities. Maintain a high ethical standard of practice, including compliance with all company procedures Qualifications: U.S. Citizenship required. Four-year degree in Business or equivalent experience desired. A minimum of eight years' experience with Defense communications hardware and systems in the communications field and in positions of increasing responsibility and include experience managing personal work in a technical field. Technical training in communication system operation, maintenance, and repair. Able to work overtime as required to meet company delivery schedule. Requires minimal to moderate travel. Must be able to lift objects of up to 40 lbs. Fluent in the English language - written and oral. May be required to maintain a security clearance Tampa Microwave is committed to non-discrimination as applicable under federal and state laws. We are an E-Verify Employer. If you need accommodation or assistance to apply for a position with Tampa Microwave, please call Human Resources at ************.

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

Hiring Company: Delicatessen Services Co., LLCOverview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment.Job Description: Essential Duties and Responsibilities Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience High School Diploma Required; Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. A+ Certification or equivalent Network + CCENT Certifications and/or equivalent ITIL Foundations or Equivalent Certification a plus Additional Responsibilities Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Willing to be included in the on-call support rotation. This is a Work From Office position. Location:Sarasota, FLTime Type:Full time Department:Management Information Systems

Job Title: TECHNICAL AND LOGISTICAL SERVICES SUPPORT SME (TLSSS) Company: Sugpiat Defense Salary: DOE Reports To: Program Manager Job Locations: US-FL-TAMPA & US-NC-FAYETTEVILLE FLSA Status: Exempt Overview: Sugpiat Defense is deeply committed to providing high-quality service to those who defend us. Our mission is to ensure mission assurance and execution for our customers and warfighters by providing a range of services, including intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. Summary: Sugpiat Defense is seeking TECHNICAL AND LOGISTICAL SERVICES SUPPORT SME (ALS) personnel to support our DoD Client. We are focused on delivering innovative operations and solutions through proven successful methods. Qualified personnel will provide technical and logistical training services in support of existing and future JHQ/JTF training management programs, curricula, exercise regimens, and other actions of training interest for establishing, sustaining, and enhancing the performance of a JHQ/JTF capability. As guided by Joint publications and doctrine, technical support must include services assisting in the design, development, management, operations, maintenance, and evaluation and testing of current or prospective JHQ/JTF: training and exercise programs and their enabling processes; specialized qualification or orientation courses; and exercise events - simulated or otherwise. Technical support services must be performed by personnel with demonstrated experience working jointly with JHQ/JTFs to support commands, agencies, organizations, and mission partners. Ensures effective support is provided to JHQ/JTF operations and Mission Support Element (MSE) efforts at Ft. Liberty, NC, by leveraging and employing the USSOCOM enterprise's resources and capabilities - coordinating with other supporting commands, agencies, and mission partners as needed. They must independently and proactively undertake the following tasks: Essential Job Functions: • Develop, update, and deliver JHQ/JTF staff training courses and related courseware as required. • Facilitate the execution of training courses when, where, and how needed (e.g., virtually, mobile training team, fixed-site facility, hybrid (virtual & fixed-site facility), with chosen means allowing maximum participation from the training audience. • Provide technical and logistical engineering services to install and integrate new and existing technology, equipment, and other training and support equipment as required. • Analyze and resolve technical problems discovered during the initial installation and enduring use of JHQ/JTF-related training and support equipment, employing and continuously updating the configuration baseline for all equipment. • Perform JHQ/JTF-related training and support equipment technical verification requirements (e.g., physical, functional, performance, cost, etc.) and validations tasks (e.g., support documentation, system safety, reliability and maintainability, electromagnetic compatibility, system performance, etc.). • Design, develop, and execute a JHQ/JTF assessment program for USSOCOM and, from it, provide analysis to inform and optimize future employment of the JHQ/JTF capability, its staff, and mission partners. • Coordinate USSOCOM and JHQ/JTF staff actions to acquire and sustain supplies and materials. • Provide J37 FORGEN Branch Chief and staff timely, detailed, and analysis-based reports concerning JHQ/JTF and MSE support requirements and proposed sourcing solutions. • Provide updates to the J37 FORGEN Branch Chief and JHQ/JTF leadership on assigned Lines of Effort (LOE) and assigned projects. • Assist in activities involved in the force generation and sustainment of JHQ/JTF as directed by USSOCOM. • Coordinate SOF and align them to the resourcing requirements specified in plans, orders, and other planning documents; identify resourcing gaps in these documents and suggest revisions to remedy them. • Review and track SOF requirements derived from agreements with DoD services, supporting agencies, and Geographic Combatant Commanders (GCC). • Plans, organizes, and directs JHQ/JTF-related activities concerning the acquisition, shipment, sustainment, and management/control of accountable items under the needs of the supported organization(s) and in compliance with legal and regulatory requirements. • Plans, organizes, and supervises the review and development of JHQ/JTF Joint Tables of Allowance (JTAs) and the development of equipment JTAs for the supported organization(s). Required Qualifications: • 3 years experience working directly with the DoD with deploying elements. • 5 years experience working in logistic activities in a military environment. • Demonstrated knowledge of technical and/or logistical management operations and associated planning, coordinating, and/or evaluating involved in achieving deployment and execution readiness when providing contingency support to JHQ/JTFs - to include the identification and resolution of technical and/or logistical command and control issues. • Comprehensive knowledge of theater special operations missions, organizations, systems, and programs - and the ability to manage, monitor, and perform a wide variety of functions relevant to sustaining the structure and supporting processes for continuously and rapidly meeting current and future technical and/or logistical support requirements of a JHQ/JTF. • Ability to establish mission-aligned program/policy goals and the structure and processes necessary to resource, communicate, document, implement, and continuously adapt them to meet the unique requirements of a JHQ/JTF. • Experience using prescribed DOD procedures/processes to procure, manage, and account for JHQ/JTF-related resources; able to employ and utilize supporting information systems and technological resources involved in carrying out such activities. • Current DoD Top Secret clearance and eligible for SCI access PHYSICAL DEMANDS AND WORK ENVIRONMENT: The work environment and physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to walk, stand, or sit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is occasionally required to climb ladders or stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance, stoop, kneel, crouch, or crawl; and get in and out of vehicles. The employee must occasionally lift and/or move small or large objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. While performing the outdoor field duties of this job, the employee will also be exposed to outside weather conditions and other conditions such as loud noises, fumes, odors, dust, etc. This position may require travel. Note: This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not to be constructed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, they do not establish a contract for employment and are subject to change at the direction of Akhiok-Kaguyak, Inc. Akhiok-Kaguyak, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Akhiok-Kaguyak offers preference to qualified Akhiok-Kaguyak Native Corporation Shareholders and their descendants and spouses and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Public Law 100-241 and Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2003-2(i).

The IT Support Specialist will provide technical support for our employees, troubleshoot hardware and software issues, maintain IT systems, and assist with the administration of our network and business applications. This position is a key part of ensuring our business operates smoothly by keeping our technology reliable, secure, and efficient. Minimum Required Qualifications Ability to meet background requirements. Ability to read, write, speak, and understand English Ability to work independently Ability to communicate effectively within all levels in the organization Ability to handle multiple projects and tasks and meet deadlines · Ability to maintain confidentiality · Ability to make decisions and work collaboratively with others to solve problems · Ability to prioritize and organize effectively · Ability to analyze and interpret data · Ability to effectively present information to management · Ability to show judgment and initiative and to accomplish job duties · Strong analytical and problem-solving skills · An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image · Good verbal communications and writing skills Major Duties and Responsibilities · Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform in office and remote troubleshooting through diagnostic techniques and pertinent questions · Ensure all technical issues are created in the ticket system and updated through completion · Direct unresolved issues to the next level of support personnel · Assist with account management in Microsoft 365, Active Directory, Intune, and other enterprise systems · Support configuration, deployment, and maintenance of PCs, peripherals, and mobile devices · Monitor system performance and perform regular updates, patches, and backups · Assist with the setup and maintenance of network equipment, including switches, routers, and wireless access points · Help implement IT security best practices, including endpoint protection, MFA, and password policies · Monitor and report on potential security incidents Additional Requirements At least two years' experience in similar role Bachelor's degree in computer science, information technology, information systems, or similar 20% Travel Required setting up new office locations Working Conditions -Office & Warehouse environments Salary Description $22-$30/HR

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description: Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job Responsibilities: Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities, and Skills: 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in programming languages, including Python and SQL, along with experience using MongoDB Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred Qualifications, Capabilities, and Skills: Knowledge of one or more general purpose programming languages or automation scripting Hands-on experience with Windows, Linux, and networking protocols or languages

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

Employment Type: Full-Time, On-Site Clearance Requirement: Active DoD Secret Clearance Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. Key Responsibilities Respond to and resolve escalated technical issues involving hardware, software, and networks. Provide Tier 2 support for desktops, servers, and enterprise applications. Manage and troubleshoot user accounts, Active Directory, and group policies. Support patch management, updates, and system security configurations. Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems. Assist with configuration and troubleshooting of networking equipment in coordination with admins. Perform system monitoring, diagnostics, and root cause analysis for recurring issues. Mentor and support Help Desk I staff by providing technical guidance. Ensure compliance with DoD cybersecurity directives and reporting requirements. Required Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support, including Tier 2 troubleshooting. Strong knowledge of Windows operating systems, Active Directory, and enterprise applications. Familiarity with networking fundamentals, patch management, and security tools. U.S. Citizenship required. Required Security Clearances & Training Active DoD Secret Clearance. DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent). Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements. Preferred Qualifications CompTIA Network+ or higher networking certification. Microsoft MCSA/MCSE certification. Experience supporting IT in a DoD healthcare environment. Work Environment On-site daily at MacDill AFB, Tampa, FL. Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch). Must comply with AFOSH safety and Air Force installation access requirements. Why Lucayan? At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security. Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.

Job Details Buschwood - Tampa, FL 2306 Falkenburg - Tampa , FL; 9393 - Tampa, FL; Tech - Tampa, FL; Waters - Tampa, FL $20.00 HourlyDescription Mission Statement The Children's Network of Hillsborough Florida is committed to working with the community to protect children and preserve families. General Purpose of Job To assist the Information Technology Department in support of the System of Care infrastructure for the Children's Network of Hillsborough Florida. The Information Technology Professional I primary responsibilities include 1 st and 2 nd level direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is provided both remotely and in person, depending upon the location being supported. Associated duties include support for IT inventory and building maintenance. Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Provides 1st Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN and WAN Provides 1st Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems Installs, configures, and upgrades both hardware and software on workstations and peripherals Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution Assists in setting up and maintaining IT-related items in company offices throughout Hillsborough Florida. Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, internet connectivity, and copier/printer/fax systems Maintains and organizes physical space owned by IT Manages IT physical inventory Other collateral duties, as assigned by management. Working Hours CNHC's believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs. On occasion, nights and weekends will be part of the work schedule for special projects. Travel Travel in and outside of Circuit 13 (Hillsborough) is required. Training All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure. Supervisory Responsibilities This position does not have supervisory responsibilities. Qualifications Education and experience Two-years equivalent work experience required. Microsoft or other certifications relating to Information Technology support Completion of CompTIA A+ certification Ability to work effectively as part of a team. Skills and Abilities Experienced IT Support Specialist with a strong technical background in troubleshooting hardware, software, and network issues across Windows and various environments. Proficient in remote support tools, ticketing systems (e.g., ServiceNow, Zendesk), and Microsoft 365 administration. Skilled at diagnosing and resolving end-user issues with efficiency and professionalism, ensuring minimal downtime and maximum productivity. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Adaptable, solutions-focused, and committed to continuous learning in a fast-paced tech environment. Pre-employment Requirements Certificates, License, Registrations, backgrounds, drug screens, Etc. Valid driver's license, and clean driver's license check required, with proof of insurance No special certification or registration is required for this position Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) Drug Screening is a requirement Children's Network participates in E-Verify Other Requirements Language Skills Strong written and verbal communication skills. Proficient in technical documentation, end-user training, and support communication. Able to clearly translate complex technical information into accessible language for diverse audiences. Mathematical Skills Strong analytical and mathematical reasoning skills used in diagnosing technical issues, interpreting data logs, and understanding system metrics. Proficient in basic arithmetic, algebra, and logical problem-solving to support system troubleshooting, software configurations, and hardware diagnostics. Capable of identifying patterns, calculating resource usage, and optimizing system performance through quantitative analysis. Reasoning Ability Exceptional critical thinking and problem-solving skills with the ability to assess complex technical issues, identify root causes, and implement effective solutions under pressure. Capable of applying logical reasoning to troubleshoot systems, prioritize tasks, and make sound decisions in dynamic environments. Adept at recognizing patterns, anticipating potential issues, and adapting quickly to evolving technologies and user needs. Physical Demands Able to perform tasks that require moderate physical activity, including lifting and transporting computer equipment (up to 50 lbs), crawling under desks, standing for extended periods, and working in tight or awkward spaces when setting up or repairing hardware. Requires visual acuity for screen work and manual dexterity for handling small components and tools. Capable of maintaining focus and accuracy during extended periods of technical troubleshooting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Work Environment This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. ADA: Children's Network of Hillsborough Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children's Network of Hillsborough Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs. Children's Network of Hillsborough Florida, LLC is a Drug-Free Workplace. Remember: If you are currently an employee of Children's Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.

OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe. Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG). Job Summary: The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support. Primary Duties: Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week. Provide technical support on various computer software, printers, web services, and mobile devices. Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system. Document, track, and monitor issues to ensure a timely resolution. Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software. Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff. Minimum Qualifications: CompTIA Security+ certification required. Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment. Ability to lift up to 40 pounds and travel between facilities as needed. Excellent communication skills, both verbal and written in English. National Agency Check with Local Agency Check and Credit Check Benefits: Medical/dental plans w/ FSA & HSA options Vision Plan Short-Term Disability Insurance Long-Term Disability Insurance 401k 2 weeks PTO 10 Paid Federal Holidays Workers Compensation Commuter Benefits

IT Technical Support Specialist-Help Desk maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology. Pay salary $50,000 + dependent upon experience, with opportunity for career growth and development. Monday - Friday, Daytime hours + Oncall after hours on rotation. Please note: this position is in office, ON-SITE. Core Responsibilities Monitoring, installation, configuration, imaging and proactive maintenance of enterprise Windows workstations. Client and cloud-based application installation, configuration and support including Microsoft Office and remote support tools. Monitoring, installation, configuration and proactive maintenance of voice and mobile systems including Mitel client devices, and Apple and Samsung mobile devices. Troubleshooting and resolving deskside support issues involving PC hardware, software, applications, printers, scanners and faxing devices. Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems. Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution. Maintaining clean and well-ordered spaces where technology equipment is placed, racked, stored, assembled, configured or tested. Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support. Report and escalate unresolved high priority issues with no delay. Train staff members for using PC and mobile hardware and applications. Any other business support activities, including facility related issues and requests, assigned or directed by the Senior Director of Technology. Requirements Associate's Degree in a related field or equivalent year for year related professional experience. Three years progressive experience in Information Technology or related field. Three years customer service experience. Proven analytical and problem-solving skills. Availability for business critical issues outside of regular hours. Extensive technical knowledge of modern hardware and standards. Extensive technical knowledge of telecommunications protocols and configurations. Extensive technical knowledge of Windows operating systems and services. Capable of lifting computer equipment and peripherals up to 50 pounds. Knowledge of applicable data privacy practices and laws. Strong written and oral communication skills. Strong interpersonal skills including ability to present ideas in user-friendly language. Ability to effectively research technology standards and issues as required. The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job. This position supports our customer service centers in two offices in Florida, from our Tampa Headquarters. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. We communicate with injured workers regarding their transportation arrangements and dispatch contracted transport providers and interpreters. We also work through issues, as they arise. It is a fast-paced, team oriented, customer service focused environment. Monday - Friday, Daytime hours, rotate on-call Please note: this position is in office, ON-SITE. Welcome. Our Staff Is Ready To Serve. A professional greeting and a hand held out to help. These seemingly small pleasantries may mean nothing to some transportation companies, but at ProCare they make all the difference in the world. ProCare understands and strives to meet the requirements and considerations of our clients when choosing a company to arrange Transportation and Language Services. We are proud of our record of service and reliability to our clients. You can be assured of and rely on ProCare for 110% effort every time.

The Toronto Blue Jays Technology department is seeking a Technology Support Analyst for our Florida operations. This role is permanently based in Dunedin, Florida. The Support Analyst will primarily support our Baseball Operations team working out of our year-round training facilities as well as provide IT support to our scouts and player development personnel located throughout the US and Latin America. Support functions will include being the first point of contact for general IT calls, printers, phones, PC's, applications and server/network infrastructure. The role will also involve working closely with the rest of the technology staff based in Toronto to roll out company initiatives as well as deploy local technology solutions. The ideal candidate will want to bring together their interest in sports and technology to help the organization build a sustainable championship team. Responsibilities: Serve as the primary point of contact for all technical support inquiries. Manage and resolve support requests from initiation through successful completion. Maintain and support computer systems, software applications, telephony, and network/cabling infrastructure. Coordinate and execute hardware and software upgrades, replacements, and maintenance as required. Record all IT support activities and incidents using the organization's tracking system (ServiceNow). Maintain accurate inventory records of corporate assets, including desktops, laptops, and mobile devices. Ensure adherence to IT standards, policies, and best practices Provide regular progress and status updates to management. Perform network-level configuration changes and troubleshooting to support incident resolution. Provide on-site support during evenings, weekends, and holidays as needed to assist baseball operations during spring training and the Dunedin Blue Jays' regular season. Qualifications: 3-5 years of progressive experience in IT support or a related technical role College diploma in Information Technology or a field related to technology. Advanced proficiency with Microsoft Windows 10 desktop environment and related applications. Hands-on experience with Cisco network configuration and troubleshooting; CCNA certification preferred. Familiarity with point-of-sale systems and Ticketmaster platforms is preferred. Previous experience with VOIP and IPTV technology. Skilled in both in-person and remote end-user technical support. Experience developing and maintaining procedural documentation. Strong ability to prioritize and manage multiple time-sensitive tasks effectively. Excellent communication, problem solving, and facilitation skills. Self-motivated with the ability to work independently and meet deadlines with minimal supervision. Bilingual - Preferred but not required Toronto Blue Jays have a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent. Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Largo, Florida. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr

Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr

Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture and protection against modern-day threats, whether in-office or remote. We leverage cutting-edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization. What You'll Be Doing: In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For: We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and mac OS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being. Why Join Next Perimeter: You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism-and you'll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be: This is an in-office position with a schedule of Monday through Friday, 12:00 PM to 9:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day.

For remote positions, employees can sit in one of the following states: Ohio & Florida. Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift. The Technical Support Specialist- Commercial provides industry-leading first-level customer support through a thorough understanding of the WOW! Business Voice & Data Products suite for our SMB and Enterprise customers in a 24/7 support organization. Let us tell you about the perks! * Be part of a company whose core values include respect, integrity, spirit of service, and accountability! * Salary: This position pays $17.75/hr + depending on experience. * We are currently offering a restricted stock grant! * Medical, dental, and vision insurance, and 401k with a company match * Paid time off, paid holidays, and tuition reimbursement. * Significant discounts on broadband packages for employees residing in our service areas. What you'll be doing: Essential duties and responsibilities include but are not limited to those listed below: * Provide first-level support via inbound calls for WOW! Business Voice & Data products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, and CATV) including diagnosis, troubleshooting, and problem escalation. * Successfully interact among WOW! Business customers, vendors, technicians, and WOW! personnel to resolve customer-impacting issues and events. * Respond in a timely manner to trouble tickets, chat requests, and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues. * Adhere to the Ticket Management policies and procedures as needed. * Must be able to quickly recognize and diagnose telephony features, VoIP services, and customer premise equipment. * Must be able to quickly recognize and diagnose customer or carrier issues and take correct steps toward problem resolution. * Document all technical issues/solutions in the company ticketing or billing systems. * All other duties as assigned. What YOU need is: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: * High school diploma or equivalent Experience/Skills Needed: * 1 year experience in the telecommunications field or previous experience providing technical support in a call center environment or equivalent * Industry-recognized certifications such as CCENT, Network +, SIP School, or equivalent telecommunications training to include IPv4/IPv6, VoIP, and SIP are plus. * Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP, and networks and LANs to include IP Network Sub-Networking a plus. * Previous knowledge of RF Signals and HFC networks is a plus. * Familiar with various Networking Tools and Monitoring Applications a plus * Have an understanding of local, long-distance, and toll-free telephony * Must be detail-oriented and well organized. * Strong analytical and troubleshooting skills. * Excellent communication skills including active listening skills, the ability to communicate effectively over the telephone, and ability to communicate technical information to a non-technical audience * Ability to multi-task and function effectively and consistently in a fast-paced environment * Flexibility in scheduling which may require evening, overnight, and weekend hours. Computer Skills: * Experience with word processing and spreadsheet software, Internet software, and email. * Ability to learn billing software systems and access online support/tools. * Experience in Google Suites, Microsoft Office, or MAC is a plus. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regularly required to talk and hear * Required to use hands to type, handle objects and paperwork * Required to use close vision and be able to focus Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Temporary Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: 18.00 Job Functions: The Seasonal Tent IT Technician ensures proper operation of computer, audio, and video equipment in our holiday tents, enabling end users and clients to perform their tasks effectively. Responsibilities include installing, diagnosing, repairing, and maintaining PC hardware, sound systems, and video equipment to ensure optimal performance. This role involves receiving, prioritizing, documenting, and actively resolving issues reported via phone, email, or in person. Essential Responsibilities: Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or via email Perform troubleshooting using diagnostic techniques and relevant questioning Determine the best solution based on the issue and details provided by customers Escalate unresolved issues to the next level of support personnel Record events, problems, and resolutions in support logs Follow up and update customer status and information Relay customer feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to support procedures Work the hours consistent with the tent operations which may include early mornings to late afternoons as well as some weekend work. Tentative Schedule: October 15 - November 1: Tent Setup (All Tents) - All Day, Schedule TBD (weekdays) November 10: 8:15 AM - 9:15 AM November 11: 8:15 AM - 9:15 AM November 17: 8:15 AM - 9:15 AM November 20 - 22: 8:30 AM - 5:30 PM November 24: 8:15 AM - 9:15 AM November 25: 8:30 AM - 5:30 PM November 26: 8:30 AM - 1:00 PM December 1: 8:15 AM - 9:15 AM December 2: 8:15 AM - 9:15 AM December 8: 8:15 AM - 9:15 AM December 13: 8:30 AM - 5:30 PM December 18 - 20: 8:30 AM - 5:30 PM December 22 - 23: 8:30 AM - 5:30 PM December 29 - 31: Tent Teardown (All Tents) - All Day, Schedule TBD (weekdays) Requirements Education and Experience: Proven experience as a help desk technician or in an IT customer support role Skills Requirements: Tech-savvy with working knowledge of computer hardware, video projectors, and TVs Familiarity with soundboards, DMX cabling, and speakers is a plus Solid understanding of Windows systems, iPads, mobile devices, and other tech products Proficiency with Microsoft tools such as Teams, Excel, and Word Ability to diagnose and resolve basic technical issues Excellent communication skills and proficiency in English Customer-oriented and calm under pressure Physical Requirements: Must be able to tolerate outdoor temperatures consistent with Florida's climate Must be able to stand, walk, bend, stoop, and stretch for prolonged periods Must be able to lift 50 lbs. or more Must be able to work in and operate a scissor lift at heights up to 40 feet Must provide in-person, hands-on technical support at the deskside level and work in outdoor environments Other: Must be legally authorized to work in the United States Must pass required pre-employment background screening Must have a valid driver's license and a clean driving record Must be available to work flexible schedules during the holiday season (October-December) and special events Must be able to work at our tent locations in St. Pete, Tampa, and Pasco, FL Must have reliable transportation and be able to travel between tent sites as needed Must be available for regular hours, with possible weekend work and open availability; some local travel may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************