Technical support technician jobs in Little Elm, TX

Title: Help Desk Representative Type: Full-Time | Onsite CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director. About the Opportunity In this Tier 1 support position, you'll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You'll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you'll have the chance to learn quickly, take ownership, and make an immediate impact. What You'll Do Provide first-level technical support via phone, email, and ticketing system Troubleshoot user issues related to desktops, software applications, authentication, and connectivity Assist with basic server-related tasks, system updates, and account provisioning Document incidents, resolutions, and recurring trends Collaborate with senior team members to escalate and resolve complex problems Deliver a positive support experience through clear communication and follow-through What We're Looking For Bachelor's degree OR equivalent experience Three or more years of experience in IT support, call centers, network operations, or software support Experience working with servers (Windows preferred) Strong troubleshooting skills and the ability to work independently Professional IT certifications are a plus and may substitute for experience Why This Opportunity Stands Out You won't get lost in a massive support team. With fewer than five people in IT, you'll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

Job Title: Senior Palantir SME / Technical Expert Contract/Perm: Contract Duration: 12 months Day Rate/Salary: Competitive A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities. What You'll Do Architect scalable data and AI platforms across distributed systems Lead design and deployment of Palantir-based solutions within enterprise environments Build and optimise intelligent/agentic AI systems for reasoning and decision support Guide AI strategy and best practice in data architecture and model governance Partner with engineering, product, and data science teams to deliver high-impact solutions Evaluate and integrate modern cloud, ML, and orchestration frameworks Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns What You'll Bring Significant experience as a Palantir SME (Foundry preferred) Background in high-scale technology or enterprise data environments Strong hands-on engineering in Python, Java, or Scala Deep understanding of LLMs, RAG, autonomous/agentic AI systems Experience with data pipelines, microservices, and distributed systems Cloud expertise: GCP, AWS, or Azure Strong system design and stakeholder engagement skills Nice-to-Have MSc/PhD in CS, Data, or AI Experience leading AI/ML or data platform initiatives Knowledge of orchestration frameworks (e.g. LangChain-style toolchains) Exposure to mission-critical or regulated enterprise environments Package & Setup 12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation. How to Apply: DM me or reply here; Brio Digital are managing this confidential search.

To apply, you must take this assessment: ******************************************************************* Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area. This position is a key member of Reliable Technology's Partner Success Team. The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts. The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success. BENEFITS Paid Personal Time Off Paid Federal Holidays (7) Competitive Salary Professional Sporting Event Suites year round Activities + Outings (Family Atmosphere) Regular Reviews for Advancement Job Requirements TECHNOLOGY SKILLS Experience with installation, configuration, maintenance and management of the following: Active Directory Remote Access Windows Server software Distribution Microsoft & Office 365 Imaging Internet technologies: DNS, DHCP Asset Management QOS and VOIP configurations Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology Proficient with office equipment (computers, printers, fax, scanner) Proficient with Microsoft Office and standard user productivity tools General Requirements Work business hours 8 am - 5 pm; After-Hours as required to meet client needs Participate in On-Call (After-Hours) rotation Schedule flexibility to accommodate client needs Willingness work extended hours, nights and weekends Must be detail oriented and accurate Must have strong interpersonal and documentation skills Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required Must have a keen sense of awareness for others needs and communication styles Ability to have fun in a fast-paced environment Strong ability to analyze data and make intelligent decisions Ability to identify when senior/management level assistance is needed Excellent communication skills, both written and verbal Excellent organizational skills and ability to adapt easily Ability to prioritize, multi-task, work around deadlines and adapt easily Must be able to work effectively and contribute value with limited direction Valid state-issued driver's license and functional vehicle Willingness to travel in and around the DFW area General Responsibilities CUSTOMER CARE Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement Proven experience showcasing accuracy, analytical abilities, ethics, and values Ability to provide product and service information, and suggest products or solutions for sales Ability to successfully balance the needs of the customer and the needs of Reliable Build relationships with customers to establish and maintain trust, credibility, and respect Ability to remain professional, confident, courteous and patient at all times TEAMWORK Build relationships with coworkers, including members of other departments, to get results Build relationships with customers as though Reliable were a member of the customer's internal technology team Offer ideas for process improvement and maintain procedural documentation Engage in excellent communication, documentation and record keeping KNOWLEDGE & LEARNING Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills, and abilities Engage in training and educating other team members to facilitate growth and learning for all team members Actively seek out methods for expanding your knowledge and skills beyond company provided or company mandated learning initiatives Actively seek out information on best practices and recommend new processes to improve efficiency DAILY TASKS Interact in a professional and courteous manner with Clients by Phone and In Person Promptly respond to client service requests and internal needs Evaluate and Prioritize Service Tickets with the help of service coordinator Attend daily huddles Complete service events and document resolution of Service Tickets Coordinate service events with network service staff, keep service coordinator informed Adhere to scheduled service events, keep calendar up to date & maintain communication with team Notify coordinator of emergency service visits if not immediately serviceable Maintain client information in Service Portal Ensure Service Ticket reporting; ensure & verify completion of service events Research, identify and configure equipment purchases for client and internal requirements Report client service or equipment needs to service coordinator or manager Complete timesheet record of work performed & expenses on a daily basis Ensure client service requirements are understood and accomplished, get timely help if needed Perform onsite and remote client service as assigned Report to assignments on time at the scheduled time Maintain accurate individual calendar, along with service coordinator scheduling Communicate with service coordinator and/or manager for scheduling and service requirements Ensure accurate and thorough documentation and reporting of Service Orders Ensure accurate client documentation in Service Portal Escalate complicated service matters immediately to senior engineer or service manager Escalate client satisfaction concerns Ensure an understanding of job objectives and billable vs. non-billable work, seek guidance from Service Coordinator or Manager as needed PERIODIC TASKS Attend weekly service meetings Assist with physical inventory and location tracking for internal assets, equipment and software Ensure responsible handling and organizing of service parts and equipment stock Notify service coordinator of any parts or equipment delivered or used for client purposes Correct or notify if documentation in client portal is inaccurate Perform research and stay current with new products and technologies Attain education and/or certifications as deemed appropriate for job requirements Participate in training events and webinars for service and product technologies Maintain knowledge of computer hardware, circuit boards, processors, chips and electronic equipment and necessary configuration requirements REPORTING STRUCTURE This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and/or move large, bulky and/or heavy items up to and exceeding 50 pounds and/or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Job Type: Full-time Benefits: Paid time off Professional development assistance Application Question(s): Are you currently employed? What are your salary requirements? Have you ever worked for a MSP? If so, which one(s)? Experience: IT: 1 year (Required) Language: English Professionally (not casually) (Required) Ability to Commute: Frisco, TX 75034 (Preferred) Work Location: In person

Now Hiring | Hybrid - Dallas, TX | 6-Month Contract (with possible extension) Duration: 6 months + possible extension Candidate Eligibility: USC & GC candidates only Job Summary We're seeking an experienced Blue Yonder WMS Support Consultant to provide L2/L3 production support for a major food & beverage organization. This hybrid role requires availability for critical onsite visits, including travel to delivery centers and warehouse locations as needed. Ideal for professionals who excel in fast-paced, SLA-driven environments. Must-Have Skills Strong, hands-on experience with Blue Yonder WMS (Discrete preferred) Proven background in production support with strict SLA adherence Ability to manage P1/P2 high-severity incidents, including after-hours support Exceptional communication skills and ability to lead technical conversations Flexibility for emergency onsite travel Key Responsibilities Deliver L2/L3 production support for Blue Yonder WMS Handle P1/P2 incidents and meet SLA expectations: P1/P2: 15-minute response | 2-hour resolution P3: 15-minute response | 8-hour resolution Act as the primary point of contact for technical incident resolution Troubleshoot application issues and coordinate with cross-functional teams Support critical warehouse operations with onsite visits as required Lead discussions with client teams to drive issue resolution 📩 Interested? Apply now or DM us to explore this opportunity! You can share profiles at ******************** OR Call us on *****************

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion. PLEASE NOTE: During training, you'll work 4/10-hour shifts for the first four months, which may include days. After training, you will have flexibility in your shift options, with the ability to choose between 8-hour, 10-hour, or 12-hour shifts as long as the shift covers late-night and overnight hours, specifically from 10 pm - 2 am. Ideal position for Registered Nurses and/or Semi-retired (RNs) seeking a flexible, less physically demanding position. This is a fully, grant-funded ENTRY LEVEL support position. PRIMARY PURPOSE: Serves as a resource to health professionals and the public by providing professional and technical assistance regarding potential poisonings and conducting educational and research projects to ensure Poison Center operations meets regulatory requirements and the needs of users. MINIMUM SPECIFICATIONS: Education: - Must have a Bachelor's degree in Pharmacy or Pharm.D. degree from an accredited school of Pharmacy; -OR- - Must be a graduate of an accredited school of Nursing; -OR- - Must have a Doctor of Medicine or Doctor of Osteopathy degree from an approved college of Medicine/Osteopathy. Experience: - Must have one (1) year of professional pharmacist, registered nursing or physician experience in a hospital environment. CERTIFICATION/REGISTRATION/LICENSURE: If education is a Bachelor's degree in Pharmacy or Pharm.D. Degree from an accredited school of Pharmacy: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. Must be a Registered Pharmacist in the State of Texas or become registered within 90 days of hire If education is a graduate of an accredited school of Nursing: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. Must have current RN license or valid temporary permit with the Texas Board of Nursing, or valid Compact RN license. If education is a Doctor of Medicine or Doctor of Osteopathy degree from an approved college of Medicine/Osteopathy: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. SKILLS OR SPECIAL ABILITIES: Must be able to demonstrate knowledge involved with poison information services. Must be able to demonstrate knowledge of nursing standards. Must be able to effectively communicate, both orally and in writing. Must be able to understand and interpret poison information to health professionals and the public. Must be able to perform mathematical computations. Must be able to employ effective problem solving and demonstrate effective interpersonal skills. Must be able to demonstrate patient-centered/patient-related behaviors. Must be able to demonstrate knowledge and skill to operate a computer to input and extract information using data base management software. Must be able to work rotating shifts. RNs Only: Must demonstrate ability to provide care to assigned patient population in accordance with the current State of Texas Nursing Practice Act, established protocols, multidisciplinary plan of care, and clinical area specific standards. #LI-SS2 Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

About the Company Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact. Job Description The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed. What You'll Do: Manage physical access control and badge issuance processes for employees, contractors, and visitors. Support onboarding and offboarding workflows to ensure proper access is granted and removed. Maintain accurate records of access permissions and perform routine audits for compliance and consistency. Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team. Assist with device preparation, inventory tracking, and setup for new team members. Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems. Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams. Required Qualifications: Candidates must possess strong people skills with the ability to create a welcoming and supportive experience. Experience in IT support, facilities operations, security administration, or similar roles. Strong attention to detail and commitment to following security and confidentiality protocols. Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration. Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment. Preferred Qualifications: Experience working in environments where IT and physical security intersect. Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems. Interest in compliance, operational excellence, and continuous improvement. Relevant coursework, certifications, or hands-on experience (not required, but a plus). “Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.” “W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick 􀆟me if required by law in the worked-in state/locality.”

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician : Responsible for providing on-site and/or remote technical support to end-users. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist users with software problems, including operating systems, productivity suites and other applications. Set up new computers and equipment at user locations. Replace or upgrade hardware components. Use IT service management (ITSM) tools to log, track, and update service tickets. Frequently travel within a facility or to nearby locations. Document resolutions, technical procedures, and asset changes. Required Skills for the IT Support Technician : 4+ years of experience in an IT Field Support position Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint) Experience working in Public Safety or Government environment Basic IT Certification Preferred (A+) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas! (No 3rd party/recruiter candidates will be considered for this position) This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides support to internal staff for technology-related issues • Manages escalation of major issues to third-party support personnel • Performs maintenance of hardware and software on desktops and laptops • Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications • Experience with Microsoft Intune strongly preferred • Assists with large hardware and software installations • Logs new calls, updates and status changes in ServiceNow Portal • Manages and updates documentation of standard procedures • Other duties as assigned • Participate in day-of-game and after-hours support rotation schedules JOB REQUIREMENTS • Minimum of a 4-year Bachelor's degree OR experience equivalent to an A+ certification • Minimum 4 years previous experience in an Information Technology support position • Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure • Ability to work well with people in a support and training role with exceptional communication • Ability to effectively diagnose and repair computer hardware and software problems • Understanding of computer networking concepts • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results • Display professional image and demeanor • Ability to travel as needed • Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington

IT Support Analyst - (Part-Time) Fort Worth, TX Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services. Our Core Values: TRAITS Trust, Respect, Accountability, Integrity, Teamwork, and Safety. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desktop and printer issues. Outlook issues. Mobile device issues - tablets/smartphones/other technology. Information Technology (IT) Helpdesk - Lansweeper. Voice over Internet Protocol (VOIP). Badging to enter and exit building. Comcast and Century Link requests and issues. Document policies and procedures. Keep our IT information current - exchange, active directory, and similar. Onboarding and exit processes - setting up and wiping computers. Manage and support Smartphone Apps. Microsoft licensing. Special IT projects assigned by Controller. Roles and Responsibilities: Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system. Troubleshoot and resolve hardware and software issues on laptops and mobile devices. Perform password resets and account management across multiple systems. Assist with device setup, configuration, and deployment. Support Microsoft 365 applications and basic administration tasks. Document issues and resolutions in the ticketing system. Collaborate with IT lead on projects and infrastructure improvements. Requirements Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required). Reliable transportation and a valid driver's license with a good driving record. Ability to work under 30 hours per week. At least 1 year of IT experience or currently enrolled in an IT-related degree program. Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting. Strong communication and problem-solving skills. Preferred Qualifications Familiarity with Microsoft 365, Intune, and other Azure products and services. Experience with ticketing systems. Exposure to networking concepts and device setup. Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required. Notes: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Help Desk Technician paying $60,000 annually. Responsibilities: Provide daily help desk and desktop support for warehouse and office employees. Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician. Support and maintain a broad range of hardware, including: Dell PCs/workstations, monitors, and full workstation setups Zebra printers, label printers, and weight scales Copiers and general office equipment Warehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers) Provide support for the Koerber Warehouse Management System (formerly Infosis). Manage Office 365 user administration and Dialpad phone number setup. Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications. Install and support software such as CrowdStrike and N-able for remote access and device management. Manage account terminations and access disablement for departing employees. Use UPS/Canvas Ship systems for warehouse and user support needs. Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting. Support approximately 25 total workstations across administrative and warehouse environments. Team & Collaboration: Reports to the Director of IT Infrastructure (based in Kansas City, MO). Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer. Functions as the primary IT resource in Texas, working within a small but highly collaborative multi-location IT team. Requirements: 2-3 years of IT support or help desk experience. Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows. Ability to learn proprietary systems quickly; warehouse systems experience is a plus. Comfortable working independently as the only on-site IT support presence. Ability to travel occasionally to other warehouse locations if needed. AimHire is an Equal Opportunity/Affirmative Action Employer.

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Detailed Description • Provide IT training and orientation for new team members. • Support day-to-day operations and provide customer support. • Install, configure, support, and maintain hardware and operating system solutions. • Placing hardware orders, asset management. • Define and implement core system hardware and operating system solutions. • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. • Create system documentation, testing, training, and post-deployment assessments. • Communicate changes to client environment, policy, and project testing to the IT Team. • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades. • Maintain standards of operations, such as inventory, naming standards, and configurations. • Communicate system status and coordinate maintenance activities. • Monitor the environment for potential system issues and resolve appropriately. • Adhere to the change management process for any planned maintenance, or when potential issues are identified. • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources. • Adhere to established processes and policies. • Provide basic conference room and AV support. Continually work to improve operations. • Identify service improvement opportunities. • Adhere to established service and operational level agreements. • Evaluate and test new software for compatibility with the computing environment. Provide system security and access. • Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames. • Adhere to security policies for all managed services. • Respond to automated notifications regarding noncompliance of client systems. If you're interested in this opportunity, please send your updated resume to *********************. We look forward to connecting with you!

We are seeking a detail-oriented and customer-focused Desktop Support Analyst to join our IT team. This role is responsible for delivering technical assistance, troubleshooting hardware and software issues, and ensuring end-user workstations operate efficiently. This role will also include responsibility in managing the primary help desk system for ticket reporting. The ideal candidate has excellent communication, troubleshooting skills, good judgement of priorities, and a commitment to providing high-quality, personable technical support with abundance of patience. Key Responsibilities Provide technical support to end users via phone, email, chat, and in-person. Support and resolve issues related to desktops, laptops, printers, peripherals, operating systems, and desktop applications (Microsoft Windows), and mobile smartphones (iOS, iPadOS, Android). Install, configure, and maintain computer hardware, printers, mobile devices, and related equipment for Microsoft Windows and Apple iOS, Android. Set up and support user accounts, permissions, and access controls in company systems directories. Document all support requests, troubleshooting steps, and resolutions in the help desk system. Set up IT equipment at the office for users, including desk monitors, laptop docks, network cables, testing devices, and updating firmware. Assist with onboarding and offboarding of employees, including workstation setup and hardware allocation, wipe, refresh, and deploy laptops, mobile devices. Monitor and assist in addressing vulnerabilities identified in Endpoint EDR and XDR solutions. Maintain and manage IT desktop support system through automation and reporting. Maintain inventory of IT equipment and support asset management processes. Escalate complex issues to higher-level technical teams when necessary. Follow IT policies, procedures, and security best practices. Participate in IT projects such as technology upgrades, migrations, and system deployments. Qualifications Required Excellent communication, customer service, and time management skills. Minimum of two years of experience in desktop or technical support. Strong knowledge of Microsoft Windows, Apple iOS, Android. Familiarity with common enterprise applications (Microsoft 365, AV, and VPN solutions.) Understanding of Microsoft networking fundamentals. Experience troubleshooting hardware components (memory, hard drives, peripherals). Perform light duty cable runs under desks, cubicles, and conference rooms. Ability to lift and move computer equipment as needed Preferred Experience Customer service or user-oriented support highly desired Experience with device management and deployment tools Experience with ticketing systems Work Environment Full-time on-site in-office 5-days a week Educational Requirements Four-year college degree in CS / CIS or related industry experience or equivalent.

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Role: Production/Application Support Lead Hire type: Full-time About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Role Summary Seeking an experienced Production/Application Support Lead to monitor, troubleshoot, and resolve production issues. The role focuses on ensuring stable, performant, and reliable data pipelines, coordinating incident resolution, implementing fixes, and driving continuous improvement in operational processes. Mandatory skills and expectations Proven ability to lead and manage delivery for one of these technologies: Adobe, Informatica, or SFDC. Solid hands‑on experience in the primary technology (design, implementation, support, and release management). Broad working knowledge of other enterprise technologies and integrations to enable cross‑team coordination and troubleshooting. Strong incident management, stakeholder communication, and team leadership capabilities. Experience with change management, runbooks, and production support practices. Key responsibilities Act as single point‑of‑contact for production incidents and escalations, Coordinating resolution across engineering, QA, infrastructure, and vendor teams Monitor system health and operational metrics; Proactively identify and remediate potential issues Lead on‑call rotations and ensure appropriate staffing for 24x7 coverage if required Drive change management and release coordination to minimize production impact Implement and enforce operational best practices, standards, and SLA targets Mentor and develop production support engineers; Recruit and grow the team as needed Track and report operational KPIs to stakeholders and leadership Work with engineering teams to prioritize and verify permanent fixes for recurring issues Automate repetitive operational tasks using scripting and tooling to reduce manual effort Required skills and experience Proven experience in production support or operations lead role supporting enterprise applications or services Strong incident management and troubleshooting skills across applications, database, middleware, and infrastructure layers Familiarity with monitoring and alerting tools. Experience with on‑call practices, escalation workflows, and major incident management Proficiency with at least one scripting language for automation (examples: Python, Bash, PowerShell) Understanding of networking, storage, databases (SQL and NoSQL), and application stacks relevant to your environment. 📩 Apply today or share profiles at ************************

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion. PLEASE NOTE: During training, you'll work 4/10-hour shifts for the first four months, which may include days. After training, you will have flexibility in your shift options, with the ability to choose between 8-hour, 10-hour, or 12-hour shifts as long as the shift covers late-night and overnight hours, specifically from 10 pm - 2 am. Ideal position for Registered Nurses and/or Semi-retired (RNs) seeking a flexible, less physically demanding position. This is a fully, grant-funded ENTRY LEVEL support position. PRIMARY PURPOSE: Serves as a resource to health professionals and the public by providing professional and technical assistance regarding potential poisonings and conducting educational and research projects to ensure Poison Center operations meets regulatory requirements and the needs of users. MINIMUM SPECIFICATIONS: Education: - Must have a Bachelor's degree in Pharmacy or Pharm.D. degree from an accredited school of Pharmacy; -OR- - Must be a graduate of an accredited school of Nursing; -OR- - Must have a Doctor of Medicine or Doctor of Osteopathy degree from an approved college of Medicine/Osteopathy. Experience: - Must have one (1) year of professional pharmacist, registered nursing or physician experience in a hospital environment. CERTIFICATION/REGISTRATION/LICENSURE: If education is a Bachelor's degree in Pharmacy or Pharm.D. Degree from an accredited school of Pharmacy: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. Must be a Registered Pharmacist in the State of Texas or become registered within 90 days of hire If education is a graduate of an accredited school of Nursing: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. Must have current RN license or valid temporary permit with the Texas Board of Nursing, or valid Compact RN license. If education is a Doctor of Medicine or Doctor of Osteopathy degree from an approved college of Medicine/Osteopathy: Must have and maintain a current American Poison Centers (APC) Poison Information Specialist certification; or, must obtain within five years of hire/placement into role and maintain thereafter. SKILLS OR SPECIAL ABILITIES: Must be able to demonstrate knowledge involved with poison information services. Must be able to demonstrate knowledge of nursing standards. Must be able to effectively communicate, both orally and in writing. Must be able to understand and interpret poison information to health professionals and the public. Must be able to perform mathematical computations. Must be able to employ effective problem solving and demonstrate effective interpersonal skills. Must be able to demonstrate patient-centered/patient-related behaviors. Must be able to demonstrate knowledge and skill to operate a computer to input and extract information using data base management software. Must be able to work rotating shifts. RNs Only: Must demonstrate ability to provide care to assigned patient population in accordance with the current State of Texas Nursing Practice Act, established protocols, multidisciplinary plan of care, and clinical area specific standards. #LI-SS2 Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.