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The differences between technician support team leaders and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a software support technician. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $79,670 average annual salary of a software support technician.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Technician Support Team Leader | Software Support Technician | |
| Yearly salary | $88,988 | $79,670 |
| Hourly rate | $42.78 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Technician support team leaders and software support technicians have different pay scales, as shown below.
| Technician Support Team Leader | Software Support Technician | |
| Average salary | $88,988 | $79,670 |
| Salary range | Between $64,000 And $122,000 | Between $55,000 And $113,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Chevron | RSM US |
| Best paying industry | Technology | Finance |
There are a few differences between a technician support team leader and a software support technician in terms of educational background:
| Technician Support Team Leader | Software Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support team leaders' and software support technicians' demographics:
| Technician Support Team Leader | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |