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The differences between technology implementation managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a technology implementation manager and a service delivery manager. Additionally, a technology implementation manager has an average salary of $102,840, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a technology implementation manager include client facing, project management and technical implementation. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Technology Implementation Manager | Service Delivery Manager | |
| Yearly salary | $102,840 | $102,213 |
| Hourly rate | $49.44 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 100,728 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The technology implementation manager helps in introducing new systems in the workplace. It is the implementation manager's task to ensure that all employees are well-oriented with new systems, and also schedule training of personnel for specialization. The technology implementation manager is vital for companies to grow and adapt to the rapid advancement in technology. The technology implementation manager must have good communication skills and train people in new technology whenever required.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Technology implementation managers and service delivery managers have different pay scales, as shown below.
| Technology Implementation Manager | Service Delivery Manager | |
| Average salary | $102,840 | $102,213 |
| Salary range | Between $74,000 And $142,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | Citi | McKinsey & Company Inc |
| Best paying industry | Finance | Finance |
There are a few differences between a technology implementation manager and a service delivery manager in terms of educational background:
| Technology Implementation Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between technology implementation managers' and service delivery managers' demographics:
| Technology Implementation Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.2% Female, 27.8% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |