Teleservices representative vs call center representative

The differences between teleservices representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a call center representative. Additionally, a call center representative has an average salary of $31,549, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a call center representative are strong customer service, customer service, and patients.

Teleservices representative vs call center representative overview

	Teleservices Representative	Call Center Representative
Yearly salary	$31,476	$31,549
Hourly rate	$15.13	$15.17
Growth rate	-4%	-4%
Number of jobs	96,480	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Teleservices representative vs call center representative salary

Teleservices representatives and call center representatives have different pay scales, as shown below.

	Teleservices Representative	Call Center Representative
Average salary	$31,476	$31,549
Salary range	Between $26,000 And $37,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between teleservices representative and call center representative education

There are a few differences between a teleservices representative and a call center representative in terms of educational background:

	Teleservices Representative	Call Center Representative
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs call center representative demographics

Here are the differences between teleservices representatives' and call center representatives' demographics:

	Teleservices Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and call center representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Teleservices representative vs call center representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Teleservices Representative
Teleservices Representative vs Call Center Representative

Updated January 8, 2025

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