Teleservices representative vs contact representative

The differences between teleservices representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Teleservices representative vs contact representative overview

	Teleservices Representative	Contact Representative
Yearly salary	$31,476	$33,776
Hourly rate	$15.13	$16.24
Growth rate	-4%	-4%
Number of jobs	96,480	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Teleservices representative vs contact representative salary

Teleservices representatives and contact representatives have different pay scales, as shown below.

	Teleservices Representative	Contact Representative
Average salary	$31,476	$33,776
Salary range	Between $26,000 And $37,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between teleservices representative and contact representative education

There are a few differences between a teleservices representative and a contact representative in terms of educational background:

	Teleservices Representative	Contact Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs contact representative demographics

Here are the differences between teleservices representatives' and contact representatives' demographics:

	Teleservices Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and contact representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Teleservices representative vs contact representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Teleservices Representative
Teleservices Representative vs Contact Representative

Updated January 8, 2025

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