Teleservices representative vs customer care representative

The differences between teleservices representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Teleservices representative vs customer care representative overview

	Teleservices Representative	Customer Care Representative
Yearly salary	$31,476	$32,912
Hourly rate	$15.13	$15.82
Growth rate	-4%	-4%
Number of jobs	96,480	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Teleservices representative vs customer care representative salary

Teleservices representatives and customer care representatives have different pay scales, as shown below.

	Teleservices Representative	Customer Care Representative
Average salary	$31,476	$32,912
Salary range	Between $26,000 And $37,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between teleservices representative and customer care representative education

There are a few differences between a teleservices representative and a customer care representative in terms of educational background:

	Teleservices Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs customer care representative demographics

Here are the differences between teleservices representatives' and customer care representatives' demographics:

	Teleservices Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and customer care representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Teleservices representative vs customer care representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Teleservices Representative vs. similar jobs

Teleservices Representative related careers

Teleservices Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Teleservices Representative
Teleservices Representative vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs