Teleservices representative vs customer service representative

The differences between teleservices representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Teleservices representative vs customer service representative overview

	Teleservices Representative	Customer Service Representative
Yearly salary	$31,476	$32,260
Hourly rate	$15.13	$15.51
Growth rate	-4%	-4%
Number of jobs	96,480	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Teleservices representative vs customer service representative salary

Teleservices representatives and customer service representatives have different pay scales, as shown below.

	Teleservices Representative	Customer Service Representative
Average salary	$31,476	$32,260
Salary range	Between $26,000 And $37,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between teleservices representative and customer service representative education

There are a few differences between a teleservices representative and a customer service representative in terms of educational background:

	Teleservices Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs customer service representative demographics

Here are the differences between teleservices representatives' and customer service representatives' demographics:

	Teleservices Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and customer service representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Teleservices representative vs customer service representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Teleservices Representative
Teleservices Representative vs Customer Service Representative

Updated January 8, 2025

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