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Teleservices representative vs representative

The differences between teleservices representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a representative. Additionally, a representative has an average salary of $36,023, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a representative are cleanliness, patients, and customer issues.

Teleservices representative vs representative overview

Teleservices RepresentativeRepresentative
Yearly salary$31,476$36,023
Hourly rate$15.13$17.32
Growth rate-4%-4%
Number of jobs96,480252,761
Job satisfaction-5
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 53%
Average age4040
Years of experience1212

Teleservices representative vs representative salary

Teleservices representatives and representatives have different pay scales, as shown below.

Teleservices RepresentativeRepresentative
Average salary$31,476$36,023
Salary rangeBetween $26,000 And $37,000Between $23,000 And $55,000
Highest paying City-Washington, DC
Highest paying state-New York
Best paying company-Google
Best paying industry-Transportation

Differences between teleservices representative and representative education

There are a few differences between a teleservices representative and a representative in terms of educational background:

Teleservices RepresentativeRepresentative
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common college--

Teleservices representative vs representative demographics

Here are the differences between teleservices representatives' and representatives' demographics:

Teleservices RepresentativeRepresentative
Average age4040
Gender ratioMale, 31.2% Female, 68.8%Male, 41.8% Female, 58.2%
Race ratioBlack or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between teleservices representative and representative duties and responsibilities

Teleservices representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Representative example responsibilities.

  • Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
  • Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Review EOB denials, appeals and/or rebilling as appropriate.
  • Certify of all requirements, policies, and procedures, including MSB.
  • Take inbound phone calls from member and providers explaining the EOB denial and payments
    • Show more

Teleservices representative vs representative skills

Common teleservices representative skills
  • Inbound Calls, 19%
  • Customer Satisfaction, 10%
  • Outbound Calls, 9%
  • Provide Customer Support, 8%
  • Medical Treatment, 5%
  • Customer Issues, 5%
Common representative skills
  • Cleanliness, 20%
  • Patients, 11%
  • Customer Issues, 10%
  • Customer Service, 10%
  • Data Entry, 6%
  • Outbound Calls, 3%

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Updated January 8, 2025

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