Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between trainers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a trainer, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a trainer has an average salary of $47,574, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a trainer include PET, training programs and leadership. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Trainer | Customer Service Trainer | |
| Yearly salary | $47,574 | $32,452 |
| Hourly rate | $22.87 | $15.60 |
| Growth rate | 8% | -4% |
| Number of jobs | 40,650 | 235,862 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 43% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
A trainer is responsible for instilling knowledge and process techniques for a specific business role. Duties of a trainer include facilitating engaging classes, identifying areas of improvement and opportunities for the learner, evaluating skills and attending to the learner's challenges, organizing training materials and scheduling training sessions, and submitting timely reports to the management on progress. Trainers are required to have excellent public communication skills and extensive product knowledge to provide effective learning methodologies and maintain strategic project management.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Trainers and customer service trainers have different pay scales, as shown below.
| Trainer | Customer Service Trainer | |
| Average salary | $47,574 | $32,452 |
| Salary range | Between $30,000 And $73,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a trainer and a customer service trainer in terms of educational background:
| Trainer | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between trainers' and customer service trainers' demographics:
| Trainer | Customer Service Trainer | |
| Average age | 44 | 40 |
| Gender ratio | Male, 48.6% Female, 51.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.6% Unknown, 6.3% Hispanic or Latino, 16.9% Asian, 5.8% White, 59.8% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |