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The differences between user support analysts and business analysts, support can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a user support analyst, becoming a business analyst, support takes usually requires 2-4 years. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $68,419 average annual salary of a business analyst, support.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a business analyst, support are project management, data analysis, and business processes.
| User Support Analyst | Business Analyst, Support | |
| Yearly salary | $79,842 | $68,419 |
| Hourly rate | $38.39 | $32.89 |
| Growth rate | 10% | 11% |
| Number of jobs | 116,372 | 212,850 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 70% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
A business analyst/support is responsible for assisting with the company's project management procedures, ensuring that the processes meet the project deliverables timely and accurately. Business analysts/supports coordinate with the clients to update them with the project's progress and inform them of necessary adjustments as needed. They analyze the clients' specifications and requirements, plan technical solutions, and maintain materials and resources within the budget goals. A business analyst/support must have excellent communication and organizational skills, as well as quickly adapting to market changes and immediately resolve project inconsistencies together with the project team.
User support analysts and business analysts, support have different pay scales, as shown below.
| User Support Analyst | Business Analyst, Support | |
| Average salary | $79,842 | $68,419 |
| Salary range | Between $50,000 And $125,000 | Between $45,000 And $103,000 |
| Highest paying City | San Francisco, CA | Framingham, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | City National Bank | |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a user support analyst and a business analyst, support in terms of educational background:
| User Support Analyst | Business Analyst, Support | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between user support analysts' and business analysts, support' demographics:
| User Support Analyst | Business Analyst, Support | |
| Average age | 42 | 44 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 46.8% Female, 53.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.2% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |