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The differences between user support analysts and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a user support analyst, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| User Support Analyst | Certified Medical Technician | |
| Yearly salary | $79,842 | $38,859 |
| Hourly rate | $38.39 | $18.68 |
| Growth rate | 10% | 5% |
| Number of jobs | 116,372 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 28% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
User support analysts and certified medical technicians have different pay scales, as shown below.
| User Support Analyst | Certified Medical Technician | |
| Average salary | $79,842 | $38,859 |
| Salary range | Between $50,000 And $125,000 | Between $28,000 And $53,000 |
| Highest paying City | San Francisco, CA | Denton, TX |
| Highest paying state | California | Alaska |
| Best paying company | Favorite Healthcare Staffing | |
| Best paying industry | Technology | Health Care |
There are a few differences between a user support analyst and a certified medical technician in terms of educational background:
| User Support Analyst | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Stanford University | University of Connecticut |
Here are the differences between user support analysts' and certified medical technicians' demographics:
| User Support Analyst | Certified Medical Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 8% |