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The differences between user support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst and a customer support analyst. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| User Support Analyst | Customer Support Analyst | |
| Yearly salary | $79,842 | $65,147 |
| Hourly rate | $38.39 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,372 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
User support analysts and customer support analysts have different pay scales, as shown below.
| User Support Analyst | Customer Support Analyst | |
| Average salary | $79,842 | $65,147 |
| Salary range | Between $50,000 And $125,000 | Between $42,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | SAP | |
| Best paying industry | Technology | Technology |
There are a few differences between a user support analyst and a customer support analyst in terms of educational background:
| User Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between user support analysts' and customer support analysts' demographics:
| User Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |