Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between user support analysts and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst and a network support analyst. Additionally, a network support analyst has an average salary of $83,921, which is higher than the $79,842 average annual salary of a user support analyst.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a network support analyst are troubleshoot, switches, and routers.
| User Support Analyst | Network Support Analyst | |
| Yearly salary | $79,842 | $83,921 |
| Hourly rate | $38.39 | $40.35 |
| Growth rate | 10% | 5% |
| Number of jobs | 116,372 | 118,825 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 53% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.
User support analysts and network support analysts have different pay scales, as shown below.
| User Support Analyst | Network Support Analyst | |
| Average salary | $79,842 | $83,921 |
| Salary range | Between $50,000 And $125,000 | Between $54,000 And $128,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Meta | |
| Best paying industry | Technology | Technology |
There are a few differences between a user support analyst and a network support analyst in terms of educational background:
| User Support Analyst | Network Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 53% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between user support analysts' and network support analysts' demographics:
| User Support Analyst | Network Support Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 84.3% Female, 15.7% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |