Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between user support analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.
| User Support Analyst | Service Desk Analyst | |
| Yearly salary | $79,842 | $45,397 |
| Hourly rate | $38.39 | $21.83 |
| Growth rate | 10% | - |
| Number of jobs | 116,372 | 55,828 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 50% |
| Average age | 42 | 37 |
| Years of experience | 2 | - |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
User support analysts and service desk analysts have different pay scales, as shown below.
| User Support Analyst | Service Desk Analyst | |
| Average salary | $79,842 | $45,397 |
| Salary range | Between $50,000 And $125,000 | Between $30,000 And $67,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | The Citadel | |
| Best paying industry | Technology | Technology |
There are a few differences between a user support analyst and a service desk analyst in terms of educational background:
| User Support Analyst | Service Desk Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 50% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | - |
Here are the differences between user support analysts' and service desk analysts' demographics:
| User Support Analyst | Service Desk Analyst | |
| Average age | 42 | 37 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 74.4% Female, 25.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% |
| LGBT Percentage | 11% | 13% |