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The differences between user support analysts and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst and a technical support trainer. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a technical support trainer are customer service, product support, and technical support.
| User Support Analyst | Technical Support Trainer | |
| Yearly salary | $79,842 | $45,722 |
| Hourly rate | $38.39 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,372 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
User support analysts and technical support trainers have different pay scales, as shown below.
| User Support Analyst | Technical Support Trainer | |
| Average salary | $79,842 | $45,722 |
| Salary range | Between $50,000 And $125,000 | Between $25,000 And $82,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | T.D. Williamson | |
| Best paying industry | Technology | Technology |
There are a few differences between a user support analyst and a technical support trainer in terms of educational background:
| User Support Analyst | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between user support analysts' and technical support trainers' demographics:
| User Support Analyst | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |