Visitor services representative vs service representative

The differences between visitor services representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a service representative are customer service, client service, and patients.

Visitor services representative vs service representative overview

	Visitor Services Representative	Service Representative
Yearly salary	$30,529	$33,692
Hourly rate	$14.68	$16.20
Growth rate	-4%	-4%
Number of jobs	150,255	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Visitor services representative vs service representative salary

Visitor services representatives and service representatives have different pay scales, as shown below.

	Visitor Services Representative	Service Representative
Average salary	$30,529	$33,692
Salary range	Between $24,000 And $37,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between visitor services representative and service representative education

There are a few differences between a visitor services representative and a service representative in terms of educational background:

	Visitor Services Representative	Service Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 51%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs service representative demographics

Here are the differences between visitor services representatives' and service representatives' demographics:

	Visitor Services Representative	Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and service representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Visitor services representative vs service representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Service Representative

Updated January 8, 2025

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