Warranty manager vs customer care manager

The differences between warranty managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a warranty manager and a customer care manager. Additionally, a warranty manager has an average salary of $82,127, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a warranty manager include customer service, customer satisfaction and warranty issues. The most important skills for a customer care manager are patients, home health, and social work.

Warranty manager vs customer care manager overview

	Warranty Manager	Customer Care Manager
Yearly salary	$82,127	$41,181
Hourly rate	$39.48	$19.80
Growth rate	8%	8%
Number of jobs	26,990	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a warranty manager do?

Warranty managers analyze warranty claims and generally oversee the warranty process. They work for manufacturing companies or other companies that distribute goods and services for end consumers. Their responsibilities involve creating reports on customer interactions, analyzing warranty claims, and other related statistics. They may need to deeply analyze the reason behind increased warranty claims to come up with methods to reduce them.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Warranty manager vs customer care manager salary

Warranty managers and customer care managers have different pay scales, as shown below.

	Warranty Manager	Customer Care Manager
Average salary	$82,127	$41,181
Salary range	Between $61,000 And $109,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between warranty manager and customer care manager education

There are a few differences between a warranty manager and a customer care manager in terms of educational background:

	Warranty Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Warranty manager vs customer care manager demographics

Here are the differences between warranty managers' and customer care managers' demographics:

	Warranty Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 68.0% Female, 32.0%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.0% Unknown, 4.9% Hispanic or Latino, 17.1% Asian, 6.2% White, 61.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between warranty manager and customer care manager duties and responsibilities

Warranty manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Process and file warranty claims for new heavy duty trucks in support of an establish dealership.
Calculate reimbursement amount due dealer and amount due from BMW AG
Field incoming suspension calls from dealers, retail and OEM customers.
Review records and reports pertaining to activities such as production, payroll, monitor work activities, and evaluate performance.
Calculate and process technician payroll.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Warranty manager vs customer care manager skills

Common warranty manager skills

Customer Service, 19%
Customer Satisfaction, 9%
Warranty Issues, 7%
Dealership, 5%
Purchase Orders, 5%
Customer Care, 4%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Warranty Manager
Warranty Manager vs Customer Care Manager

Updated January 8, 2025

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