Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between warranty managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a warranty manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $82,127 average annual salary of a warranty manager.
The top three skills for a warranty manager include customer service, customer satisfaction and warranty issues. The most important skills for a support manager are project management, technical support, and powerpoint.
| Warranty Manager | Support Manager | |
| Yearly salary | $82,127 | $90,297 |
| Hourly rate | $39.48 | $43.41 |
| Growth rate | 8% | 6% |
| Number of jobs | 26,990 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Warranty managers analyze warranty claims and generally oversee the warranty process. They work for manufacturing companies or other companies that distribute goods and services for end consumers. Their responsibilities involve creating reports on customer interactions, analyzing warranty claims, and other related statistics. They may need to deeply analyze the reason behind increased warranty claims to come up with methods to reduce them.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Warranty managers and support managers have different pay scales, as shown below.
| Warranty Manager | Support Manager | |
| Average salary | $82,127 | $90,297 |
| Salary range | Between $61,000 And $109,000 | Between $58,000 And $140,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | Finance |
There are a few differences between a warranty manager and a support manager in terms of educational background:
| Warranty Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between warranty managers' and support managers' demographics:
| Warranty Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 68.0% Female, 32.0% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.9% Hispanic or Latino, 17.1% Asian, 6.2% White, 61.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |