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The differences between workforce managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a service manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Workforce Manager | Service Manager | |
| Yearly salary | $83,983 | $74,009 |
| Hourly rate | $40.38 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,594 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Workforce managers and service managers have different pay scales, as shown below.
| Workforce Manager | Service Manager | |
| Average salary | $83,983 | $74,009 |
| Salary range | Between $54,000 And $129,000 | Between $47,000 And $116,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New York |
| Best paying company | - | Latham & Watkins |
| Best paying industry | - | Technology |
There are a few differences between a workforce manager and a service manager in terms of educational background:
| Workforce Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between workforce managers' and service managers' demographics:
| Workforce Manager | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 60.2% Female, 39.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |