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Workforce manager vs store manager

The differences between workforce managers and store managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a store manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $46,950 average annual salary of a store manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a store manager are store management, retail store, and customer service.

Workforce manager vs store manager overview

Workforce ManagerStore Manager
Yearly salary$83,983$46,950
Hourly rate$40.38$22.57
Growth rate6%6%
Number of jobs172,594446,127
Job satisfaction-5
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 48%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a store manager do?

A store manager is responsible for monitoring the daily operations, making sure of its smooth and efficient performance with the best services provided to the customers. Store managers' duty also includes tracking the budget of the store to ensure that all expenses are meeting the sales goals. A store manager must also be able to plan and share strategies to boost sales performance and provide the needed support for the employees by communicating with them regularly, listening on suggestions, and taking necessary actions for complaints as required.

Workforce manager vs store manager salary

Workforce managers and store managers have different pay scales, as shown below.

Workforce ManagerStore Manager
Average salary$83,983$46,950
Salary rangeBetween $54,000 And $129,000Between $30,000 And $73,000
Highest paying City-Washington, DC
Highest paying state-Delaware
Best paying company-Meta
Best paying industry-Manufacturing

Differences between workforce manager and store manager education

There are a few differences between a workforce manager and a store manager in terms of educational background:

Workforce ManagerStore Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 48%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs store manager demographics

Here are the differences between workforce managers' and store managers' demographics:

Workforce ManagerStore Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 51.2% Female, 48.8%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and store manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Store manager example responsibilities.

  • Store achieve highest UPT in company for FY11.
  • Assist the DM and help to manage the district in her absence.
  • Manage the store's inventory with GNC guidelines; receiving, checking and shelving all merchandising orders.
  • Train and develop to manage multi-unit operations.
  • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
  • Develop and implement operational strategies utilizing less payroll expenses and allot hour usage to accomplish logistical and operational excellence.
  • Show more

Workforce manager vs store manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common store manager skills
  • Store Management, 8%
  • Retail Store, 5%
  • Customer Service, 5%
  • PET, 5%
  • Loss Prevention, 5%
  • Sales Floor, 4%

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