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The differences between yardmaster/customer service crew dispatchings and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a yardmaster/customer service/crew dispatching, becoming a customer service representative takes usually requires 6-12 months. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Representative | |
| Yearly salary | $31,397 | $32,260 |
| Hourly rate | $15.09 | $15.51 |
| Growth rate | -8% | -4% |
| Number of jobs | 157,794 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 41% | High School Diploma, 33% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Yardmaster/customer service crew dispatchings and customer service representatives have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Representative | |
| Average salary | $31,397 | $32,260 |
| Salary range | Between $25,000 And $38,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a yardmaster/customer service/crew dispatching and a customer service representative in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Representative | |
| Most common degree | High School Diploma, 41% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and customer service representatives' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |