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The differences between yardmaster/customer service crew dispatchings and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a yardmaster/customer service/crew dispatching, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Trainer | |
| Yearly salary | $31,397 | $32,452 |
| Hourly rate | $15.09 | $15.60 |
| Growth rate | -8% | -4% |
| Number of jobs | 157,794 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Yardmaster/customer service crew dispatchings and customer service trainers have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Trainer | |
| Average salary | $31,397 | $32,452 |
| Salary range | Between $25,000 And $38,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a yardmaster/customer service/crew dispatching and a customer service trainer in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Trainer | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and customer service trainers' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Trainer | |
| Average age | 43 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |