Account manager and customer service manager vs customer success manager

The differences between account manager and customer service managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer success manager are client facing, cloud, and account management.

Account manager and customer service manager vs customer success manager overview

	Account Manager And Customer Service Manager	Customer Success Manager
Yearly salary	$34,676	$93,820
Hourly rate	$16.67	$45.11
Growth rate	-4%	5%
Number of jobs	102,595	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 78%
Average age	47	46
Years of experience	6	8

Account manager and customer service manager vs customer success manager salary

Account manager and customer service managers and customer success managers have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Success Manager
Average salary	$34,676	$93,820
Salary range	Between $24,000 And $49,000	Between $61,000 And $142,000
Highest paying City	-	Redwood City, CA
Highest paying state	-	California
Best paying company	-	VMware
Best paying industry	-	Technology

Differences between account manager and customer service manager and customer success manager education

There are a few differences between an account manager and customer service manager and a customer success manager in terms of educational background:

	Account Manager And Customer Service Manager	Customer Success Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Account manager and customer service manager vs customer success manager demographics

Here are the differences between account manager and customer service managers' and customer success managers' demographics:

	Account Manager And Customer Service Manager	Customer Success Manager
Average age	47	46
Gender ratio	Male, 29.1% Female, 70.9%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between account manager and customer service manager and customer success manager duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Account manager and customer service manager vs customer success manager skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Success Manager

Updated January 8, 2025

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