Account manager and customer service manager vs lead customer service representative

The differences between account manager and customer service managers and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a lead customer service representative takes usually requires 6-12 months. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $34,676 average annual salary of an account manager and customer service manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Account manager and customer service manager vs lead customer service representative overview

	Account Manager And Customer Service Manager	Lead Customer Service Representative
Yearly salary	$34,676	$36,097
Hourly rate	$16.67	$17.35
Growth rate	-4%	-4%
Number of jobs	102,595	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Average age	47	40
Years of experience	6	12

Account manager and customer service manager vs lead customer service representative salary

Account manager and customer service managers and lead customer service representatives have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Lead Customer Service Representative
Average salary	$34,676	$36,097
Salary range	Between $24,000 And $49,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between account manager and customer service manager and lead customer service representative education

There are a few differences between an account manager and customer service manager and a lead customer service representative in terms of educational background:

	Account Manager And Customer Service Manager	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Account manager and customer service manager vs lead customer service representative demographics

Here are the differences between account manager and customer service managers' and lead customer service representatives' demographics:

	Account Manager And Customer Service Manager	Lead Customer Service Representative
Average age	47	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account manager and customer service manager and lead customer service representative duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Account manager and customer service manager vs lead customer service representative skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Lead Customer Service Representative

Updated January 8, 2025

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