Agency service representative vs call center representative

The differences between agency service representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a call center representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a call center representative are strong customer service, customer service, and patients.

Agency service representative vs call center representative overview

	Agency Service Representative	Call Center Representative
Yearly salary	$34,475	$31,549
Hourly rate	$16.57	$15.17
Growth rate	-4%	-4%
Number of jobs	191,948	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 56%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Agency service representative vs call center representative salary

Agency service representatives and call center representatives have different pay scales, as shown below.

	Agency Service Representative	Call Center Representative
Average salary	$34,475	$31,549
Salary range	Between $28,000 And $41,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between agency service representative and call center representative education

There are a few differences between an agency service representative and a call center representative in terms of educational background:

	Agency Service Representative	Call Center Representative
Most common degree	Bachelor's Degree, 56%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs call center representative demographics

Here are the differences between agency service representatives' and call center representatives' demographics:

	Agency Service Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and call center representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Agency service representative vs call center representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Call Center Representative

Updated January 8, 2025

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