Agency service representative vs customer care representative

The differences between agency service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a customer care representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Agency service representative vs customer care representative overview

	Agency Service Representative	Customer Care Representative
Yearly salary	$34,475	$32,912
Hourly rate	$16.57	$15.82
Growth rate	-4%	-4%
Number of jobs	191,948	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Agency service representative vs customer care representative salary

Agency service representatives and customer care representatives have different pay scales, as shown below.

	Agency Service Representative	Customer Care Representative
Average salary	$34,475	$32,912
Salary range	Between $28,000 And $41,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between agency service representative and customer care representative education

There are a few differences between an agency service representative and a customer care representative in terms of educational background:

	Agency Service Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs customer care representative demographics

Here are the differences between agency service representatives' and customer care representatives' demographics:

	Agency Service Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and customer care representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Agency service representative vs customer care representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Customer Care Representative

Updated January 8, 2025

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