Agency service representative vs customer service representative

The differences between agency service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a customer service representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Agency service representative vs customer service representative overview

	Agency Service Representative	Customer Service Representative
Yearly salary	$34,475	$32,260
Hourly rate	$16.57	$15.51
Growth rate	-4%	-4%
Number of jobs	191,948	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 56%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Agency service representative vs customer service representative salary

Agency service representatives and customer service representatives have different pay scales, as shown below.

	Agency Service Representative	Customer Service Representative
Average salary	$34,475	$32,260
Salary range	Between $28,000 And $41,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between agency service representative and customer service representative education

There are a few differences between an agency service representative and a customer service representative in terms of educational background:

	Agency Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 56%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs customer service representative demographics

Here are the differences between agency service representatives' and customer service representatives' demographics:

	Agency Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and customer service representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Agency service representative vs customer service representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Agency Service Representative
Agency Service Representative vs Customer Service Representative

Updated January 8, 2025

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