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The differences between air support operations operators and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Air Support Operations Operator | Support Analyst | |
| Yearly salary | $36,243 | $75,989 |
| Hourly rate | $17.42 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Air support operations operators and support analysts have different pay scales, as shown below.
| Air Support Operations Operator | Support Analyst | |
| Average salary | $36,243 | $75,989 |
| Salary range | Between $24,000 And $54,000 | Between $50,000 And $114,000 |
| Highest paying City | Lakewood, NJ | Jersey City, NJ |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Media | Finance |
There are a few differences between an air support operations operator and a support analyst in terms of educational background:
| Air Support Operations Operator | Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and support analysts' demographics:
| Air Support Operations Operator | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |