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The differences between air support operations operators and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Air Support Operations Operator | Technical Support Specialist | |
| Yearly salary | $36,243 | $48,667 |
| Hourly rate | $17.42 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Air support operations operators and technical support specialists have different pay scales, as shown below.
| Air Support Operations Operator | Technical Support Specialist | |
| Average salary | $36,243 | $48,667 |
| Salary range | Between $24,000 And $54,000 | Between $30,000 And $76,000 |
| Highest paying City | Lakewood, NJ | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Media | Finance |
There are a few differences between an air support operations operator and a technical support specialist in terms of educational background:
| Air Support Operations Operator | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and technical support specialists' demographics:
| Air Support Operations Operator | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |