Appointment scheduler vs front desk coordinator

The differences between appointment schedulers and front desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an appointment scheduler and a front desk coordinator. Additionally, an appointment scheduler has an average salary of $34,414, which is higher than the $31,667 average annual salary of a front desk coordinator.

The top three skills for an appointment scheduler include patients, phone calls and scheduling patient appointments. The most important skills for a front desk coordinator are patients, customer service, and check-in.

Appointment scheduler vs front desk coordinator overview

	Appointment Scheduler	Front Desk Coordinator
Yearly salary	$34,414	$31,667
Hourly rate	$16.55	$15.22
Growth rate	-8%	-
Number of jobs	17,639	119,803
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Bachelor's Degree, 29%
Average age	49	42
Years of experience	2	2

What does an appointment scheduler do?

An appointment scheduler works in the health care field in a medical office. Appointment schedulers contact patients with regards to their upcoming appointments. They direct calls to the appropriate staff members, pull medical records, and perform general clerical works. Their job involves educating patients or clients on health products and services. They also resolve the complaints and inquiries of the patients as well as other administrative duties.

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

Appointment scheduler vs front desk coordinator salary

Appointment schedulers and front desk coordinators have different pay scales, as shown below.

	Appointment Scheduler	Front Desk Coordinator
Average salary	$34,414	$31,667
Salary range	Between $27,000 And $42,000	Between $26,000 And $38,000
Highest paying City	Boston, MA	Seattle, WA
Highest paying state	Massachusetts	Alaska
Best paying company	UC Santa Barbara	University of California, Berkeley
Best paying industry	Internet	Health Care

Differences between appointment scheduler and front desk coordinator education

There are a few differences between an appointment scheduler and a front desk coordinator in terms of educational background:

	Appointment Scheduler	Front Desk Coordinator
Most common degree	High School Diploma, 31%	Bachelor's Degree, 29%
Most common major	Business	Health Care Administration
Most common college	-	-

Appointment scheduler vs front desk coordinator demographics

Here are the differences between appointment schedulers' and front desk coordinators' demographics:

	Appointment Scheduler	Front Desk Coordinator
Average age	49	42
Gender ratio	Male, 12.4% Female, 87.6%	Male, 9.4% Female, 90.6%
Race ratio	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	9%	6%

Differences between appointment scheduler and front desk coordinator duties and responsibilities

Appointment scheduler example responsibilities.

Manage patient pre-op responsibilities, and generate all necessary paperwork.
Utilize the appropriate screening tools to accurately schedule internally refer patients for MRI appointments.
Obtain and enter complete registration demographic and insurance verification information (primary and secondary) into EMR system.
Implement a new TCMS and EHR database for the doctor's internal use.
Organize & archive electronic documents; scan and link charts and documents into the EHR
Used knowledge of key medical terms to determine patient's symptoms and refer to triage nurse when applicable.

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Appointment scheduler vs front desk coordinator skills

Common appointment scheduler skills

Patients, 33%
Phone Calls, 10%
Scheduling Patient Appointments, 8%
Customer Service, 5%
Outbound Calls, 4%
Medical Terminology, 4%

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

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Appointment Scheduler vs Front Desk Coordinator

Updated January 8, 2025

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