Appointment scheduler vs front office coordinator

The differences between appointment schedulers and front office coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an appointment scheduler and a front office coordinator. Additionally, an appointment scheduler has an average salary of $34,414, which is higher than the $32,844 average annual salary of a front office coordinator.

The top three skills for an appointment scheduler include patients, phone calls and scheduling patient appointments. The most important skills for a front office coordinator are patients, customer service, and data entry.

Appointment scheduler vs front office coordinator overview

	Appointment Scheduler	Front Office Coordinator
Yearly salary	$34,414	$32,844
Hourly rate	$16.55	$15.79
Growth rate	-8%	-5%
Number of jobs	17,639	131,810
Job satisfaction	-	-
Most common degree	High School Diploma, 31%	Bachelor's Degree, 38%
Average age	49	47
Years of experience	2	2

What does an appointment scheduler do?

An appointment scheduler works in the health care field in a medical office. Appointment schedulers contact patients with regards to their upcoming appointments. They direct calls to the appropriate staff members, pull medical records, and perform general clerical works. Their job involves educating patients or clients on health products and services. They also resolve the complaints and inquiries of the patients as well as other administrative duties.

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

Appointment scheduler vs front office coordinator salary

Appointment schedulers and front office coordinators have different pay scales, as shown below.

	Appointment Scheduler	Front Office Coordinator
Average salary	$34,414	$32,844
Salary range	Between $27,000 And $42,000	Between $25,000 And $42,000
Highest paying City	Boston, MA	San Francisco, CA
Highest paying state	Massachusetts	Massachusetts
Best paying company	UC Santa Barbara	University of California, Berkeley
Best paying industry	Internet	Health Care

Differences between appointment scheduler and front office coordinator education

There are a few differences between an appointment scheduler and a front office coordinator in terms of educational background:

	Appointment Scheduler	Front Office Coordinator
Most common degree	High School Diploma, 31%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Appointment scheduler vs front office coordinator demographics

Here are the differences between appointment schedulers' and front office coordinators' demographics:

	Appointment Scheduler	Front Office Coordinator
Average age	49	47
Gender ratio	Male, 12.4% Female, 87.6%	Male, 9.0% Female, 91.0%
Race ratio	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%
LGBT Percentage	9%	6%

Differences between appointment scheduler and front office coordinator duties and responsibilities

Appointment scheduler example responsibilities.

Manage patient pre-op responsibilities, and generate all necessary paperwork.
Utilize the appropriate screening tools to accurately schedule internally refer patients for MRI appointments.
Obtain and enter complete registration demographic and insurance verification information (primary and secondary) into EMR system.
Implement a new TCMS and EHR database for the doctor's internal use.
Organize & archive electronic documents; scan and link charts and documents into the EHR
Used knowledge of key medical terms to determine patient's symptoms and refer to triage nurse when applicable.

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Appointment scheduler vs front office coordinator skills

Common appointment scheduler skills

Patients, 33%
Phone Calls, 10%
Scheduling Patient Appointments, 8%
Customer Service, 5%
Outbound Calls, 4%
Medical Terminology, 4%

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

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Appointment Scheduler vs Front Office Coordinator

Updated January 8, 2025

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