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Automatic data processing customer liaison vs technical support technician

The differences between automatic data processing customer liaisons and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an automatic data processing customer liaison and a technical support technician. Additionally, an automatic data processing customer liaison has an average salary of $52,024, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for an automatic data processing customer liaison include data processing, outbound calls and data entry. The most important skills for a technical support technician are customer service, technical support, and patients.

Automatic data processing customer liaison vs technical support technician overview

Automatic Data Processing Customer LiaisonTechnical Support Technician
Yearly salary$52,024$40,210
Hourly rate$25.01$19.33
Growth rate10%10%
Number of jobs84,990165,677
Job satisfaction--
Most common degreeAssociate Degree, 32%Bachelor's Degree, 40%
Average age4242
Years of experience22

Automatic data processing customer liaison vs technical support technician salary

Automatic data processing customer liaisons and technical support technicians have different pay scales, as shown below.

Automatic Data Processing Customer LiaisonTechnical Support Technician
Average salary$52,024$40,210
Salary rangeBetween $30,000 And $89,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between automatic data processing customer liaison and technical support technician education

There are a few differences between an automatic data processing customer liaison and a technical support technician in terms of educational background:

Automatic Data Processing Customer LiaisonTechnical Support Technician
Most common degreeAssociate Degree, 32%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Automatic data processing customer liaison vs technical support technician demographics

Here are the differences between automatic data processing customer liaisons' and technical support technicians' demographics:

Automatic Data Processing Customer LiaisonTechnical Support Technician
Average age4242
Gender ratioMale, 23.7% Female, 76.3%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 9.3% White, 57.5% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between automatic data processing customer liaison and technical support technician duties and responsibilities

Automatic data processing customer liaison example responsibilities.

  • Manage daily operations of ACH payments and research errors in different internal and external databases that prevent payments from transferring.
  • Provide psychiatric consultation and medications management to geriatric patients in a variety of rehabilitation and long-term-care facilities in the area.
  • Generate additional sales with existing customers by upselling veterinarians on special promotions or additional vaccines or pharmaceuticals.

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Automatic data processing customer liaison vs technical support technician skills

Common automatic data processing customer liaison skills
  • Data Processing, 46%
  • Outbound Calls, 24%
  • Data Entry, 17%
  • Inbound Calls, 12%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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