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The differences between automotive service writers and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service associate. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Automotive Service Writer | Customer Service Associate | |
| Yearly salary | $46,879 | $31,709 |
| Hourly rate | $22.54 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Automotive service writers and customer service associates have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Associate | |
| Average salary | $46,879 | $31,709 |
| Salary range | Between $30,000 And $72,000 | Between $24,000 And $40,000 |
| Highest paying City | New York, NY | Richmond, CA |
| Highest paying state | New York | California |
| Best paying company | State Street | Fidelity Investments |
| Best paying industry | Automotive | Finance |
There are a few differences between an automotive service writer and a customer service associate in terms of educational background:
| Automotive Service Writer | Customer Service Associate | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 35% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service associates' demographics:
| Automotive Service Writer | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |