Bank representative vs branch office administrator

The differences between bank representatives and branch office administrators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $34,305 average annual salary of a branch office administrator.

The top three skills for a bank representative include bank products, customer service and bank policies. The most important skills for a branch office administrator are verbal communication, client service, and exceptional client.

Bank representative vs branch office administrator overview

	Bank Representative	Branch Office Administrator
Yearly salary	$34,417	$34,305
Hourly rate	$16.55	$16.49
Growth rate	-12%	-5%
Number of jobs	105,192	119,500
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Average age	39	47
Years of experience	-	6

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

What does a branch office administrator do?

A branch office administrator oversees the activities in an office, ensuring efficiency and smooth workflow. Their responsibilities revolve around performing clerical tasks such as managing and processing documents, assessing staff performance, managing budgets and schedules, responding to calls and correspondence, arranging meetings and appointments, and welcoming visitors. They may also monitor the inventory of office supplies and handle its procurement, create presentations, and train new employees. Furthermore, as an administrator, it is essential to implement the company's policies and regulations, including its vision and mission.

Bank representative vs branch office administrator salary

Bank representatives and branch office administrators have different pay scales, as shown below.

	Bank Representative	Branch Office Administrator
Average salary	$34,417	$34,305
Salary range	Between $28,000 And $41,000	Between $26,000 And $43,000
Highest paying City	Albany, NY	-
Highest paying state	New York	-
Best paying company	Advancial Federal Credit Union	-
Best paying industry	Finance	-

Differences between bank representative and branch office administrator education

There are a few differences between a bank representative and a branch office administrator in terms of educational background:

	Bank Representative	Branch Office Administrator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Bank representative vs branch office administrator demographics

Here are the differences between bank representatives' and branch office administrators' demographics:

	Bank Representative	Branch Office Administrator
Average age	39	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 10.5% Female, 89.5%
Race ratio	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 15.2% Asian, 6.5% White, 63.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between bank representative and branch office administrator duties and responsibilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Branch office administrator example responsibilities.

Manage, configure and recycle network and mainframe printers.
Produce marketing materials to attract new patients, create materials for monthly specials, and manage Facebook account.
Verify insurance eligibility and benefits, collect co-payments, and interview new patients by collecting forms and demographics.
Work with other internal partners and client on CMS audits.
Create, maintain and distribute weekly quality and SLA metrics.
Process daily accounting transactions and calculate NAV for UIT funds with CMS.

Bank representative vs branch office administrator skills

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

Common branch office administrator skills

Verbal Communication, 22%
Client Service, 19%
Exceptional Client, 14%
Office Management, 9%
Office Administration, 8%
Processing Deposits, 7%

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Office and Administrative Industry
Bank Representative
Bank Representative vs Branch Office Administrator

Updated January 8, 2025

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