Bank representative vs customer care representative

The differences between bank representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a bank representative include bank products, customer service and bank policies. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Bank representative vs customer care representative overview

	Bank Representative	Customer Care Representative
Yearly salary	$34,417	$32,912
Hourly rate	$16.55	$15.82
Growth rate	-12%	-4%
Number of jobs	105,192	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Average age	39	40
Years of experience	-	12

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Bank representative vs customer care representative salary

Bank representatives and customer care representatives have different pay scales, as shown below.

	Bank Representative	Customer Care Representative
Average salary	$34,417	$32,912
Salary range	Between $28,000 And $41,000	Between $26,000 And $40,000
Highest paying City	Albany, NY	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	Advancial Federal Credit Union	Philadelphia Corporation for Aging
Best paying industry	Finance	Automotive

Differences between bank representative and customer care representative education

There are a few differences between a bank representative and a customer care representative in terms of educational background:

	Bank Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Bank representative vs customer care representative demographics

Here are the differences between bank representatives' and customer care representatives' demographics:

	Bank Representative	Customer Care Representative
Average age	39	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between bank representative and customer care representative duties and responsibilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Bank representative vs customer care representative skills

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Bank Representative vs. similar jobs

Bank Representative related careers

Bank Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Bank Representative
Bank Representative vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs