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The differences between bilingual customer services and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Bilingual Customer Service | Customer Service Consultant | |
| Yearly salary | $32,388 | $37,471 |
| Hourly rate | $15.57 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Bilingual customer services and customer service consultants have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Consultant | |
| Average salary | $32,388 | $37,471 |
| Salary range | Between $26,000 And $39,000 | Between $20,000 And $68,000 |
| Highest paying City | Minneapolis, MN | Hartford, CT |
| Highest paying state | Alaska | Connecticut |
| Best paying company | Uline | Accenture |
| Best paying industry | Insurance | Technology |
There are a few differences between a bilingual customer service and a customer service consultant in terms of educational background:
| Bilingual Customer Service | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service consultants' demographics:
| Bilingual Customer Service | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |