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The differences between bilingual customer services and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Bilingual Customer Service | Customer Service Trainer | |
| Yearly salary | $32,388 | $32,452 |
| Hourly rate | $15.57 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Bilingual customer services and customer service trainers have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Trainer | |
| Average salary | $32,388 | $32,452 |
| Salary range | Between $26,000 And $39,000 | Between $25,000 And $40,000 |
| Highest paying City | Minneapolis, MN | Tacoma, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Uline | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a bilingual customer service and a customer service trainer in terms of educational background:
| Bilingual Customer Service | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service trainers' demographics:
| Bilingual Customer Service | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |