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The differences between bilingual customer services and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Bilingual Customer Service | Customer Support Specialist | |
| Yearly salary | $32,388 | $39,470 |
| Hourly rate | $15.57 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Bilingual customer services and customer support specialists have different pay scales, as shown below.
| Bilingual Customer Service | Customer Support Specialist | |
| Average salary | $32,388 | $39,470 |
| Salary range | Between $26,000 And $39,000 | Between $28,000 And $55,000 |
| Highest paying City | Minneapolis, MN | Washington, DC |
| Highest paying state | Alaska | Rhode Island |
| Best paying company | Uline | Micron Technology |
| Best paying industry | Insurance | Technology |
There are a few differences between a bilingual customer service and a customer support specialist in terms of educational background:
| Bilingual Customer Service | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer support specialists' demographics:
| Bilingual Customer Service | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |